Russell Tobin · 15 hours ago
Call Center Representative
Columbus, OH
Contract
Onsite
New Grad, Entry Level
$19/hr - $19/hrRussell Tobin is a leading financial institution seeking motivated and customer-focused individuals to join their Call Center team as Customer Service Representatives. In this role, you will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience in a fast-paced environment.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Mirela Piniani Zamper
Responsibilities
Handle inbound customer calls in a professional and courteous manner
Assist customers with questions, concerns, and service requests
Accurately document customer interactions in the system
Troubleshoot issues and provide appropriate solutions
Follow company policies and procedures while maintaining high service standards
Meet performance metrics related to call quality, accuracy, and efficiency
Qualification
Required
High school diploma or equivalent (required)
Previous call center or finance experience (required)
Strong verbal and written communication skills
Comfortable using computers and learning new systems
Ability to work in a fast-paced environment
Problem-solving mindset and patience when handling customer concerns
Reliable attendance and professionalism
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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