The Cook & Boardman Group, LLC · 1 day ago
Customer Support Representative (Evenings)
Bedford Heights, OH
Full-time
Onsite
Mid Level
3+ years expThe Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. They are seeking a Customer Support Representative responsible for product sales to General Contractor field representatives and facility owners, requiring excellent customer service and communication skills.
ArchitectureCommercialConstruction
Responsibilities
Estimating from blueprints
Meet planned sales and margin expectations
Coordinate sales of assigned accounts monitoring product and delivery needs
Represent the company knowledgeably and professionally
Provide solutions to customers relating to material procurement, distribution and application
Perform bid reviews to ensure we are priced profitably and competitively
Conduct telemarketing calls at slow periods to proactively look for new business
Facilitate customer relations between all branch location departments and customer
Assists if needed in collection of accounts receivable
Estimates materials from information provided by counter customer when needed
Prepares and inputs orders as needed and researches and orders special products as necessary
Other duties as assigned
Qualification
Required
Experience with reading and interpreting blue prints
Estimating and selling commercial building products
Very good computer skills
Excellent customer service skills
Working knowledge of commercial doors, frames and hardware
Must be able to pass pre-employment background check and drug screen
Experience using Microsoft Office products required
Excellent verbal and written communication and leadership skills
Preferred
Associate's Degree or Bachelor's Degree preferred
3-5 years relevant work experience preferred
Knowledge and experience with commercial construction
Detail-oriented
Customer service and problem solving skills
Benefits
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Generous paid time off for rest, family, and self-care.
Continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
Company
The Cook & Boardman Group, LLC
For over 65 years, The Cook & Boardman Group has been at the forefront of the construction and security industries, evolving from a regional distributor into the nation’s largest provider of Doors, Frames, & Hardware Solutions and Electronic Security & Access Control.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-29Acquired
Leadership Team
D
David Eisner
Chief Executive Officer
Recent News
2026-01-06
2025-11-18
2025-08-13
Company data provided by crunchbase