Shannon Connex Recruiting · 1 day ago
Account Manager, DMC
Miami-FTL Area
Full-time
Hybrid
Mid LevelShannon Connex Recruiting is representing a National Destination Management company with over 13 offices nationwide. The Account Manager plays a critical role in delivering exceptional client experiences by executing destination programs and coordinating with clients, vendors, and hotel partners to ensure all details exceed expectations.
Management Consulting
Hiring Manager
Shannon Rodriguez
Responsibilities
Attending site visits
Attending client meetings or conference calls
Pre-book transportation
Pre-book field staff
Communicate with the client to confirm all needs are correct based on the contract
Communicate with the hotel contact
Communicate with Vendors and confirm vendor contracts
Conduct site visits with or without clients with vendors
Breakout Arrival and Departure manifests
Book transportation
Order Field Staff
Order any necessary merchandise or supplies
Generate Program Recap and distribute to clients, hotels, and internal contacts
Generate Staff instructions and Staff paperwork
Assist clients if they need additional items for their program
Generating Service Agreement Addendums
On-site Operations Include
Attending client/hotel pre-cons
Meet with clients to go over the program
Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc
Update manifests
Update transportation needs
Update field staff requests
Conclusion of program
Update XE costing sheets
Reconcile any vendor invoices
Create Preliminary Invoice
Organizing file for Billing
Review Final Invoice with Billing
Review P&L
Follow up with client with Final Invoice and Evaluation
Lead by example
Perform supervisory duties, including hiring or terminating team members
Exercises discretion and independent judgement
Other duties as assigned
Special Requirement: Must have a valid driver’s license with a safe driving record
Qualification
Required
Strong Organization
Time Management
Strong Communication
Excel and Word proficiency
One-on-one personal interaction skills
Outgoing and positive attitude
Must have a valid driver's license with a safe driving record
Preferred
Destination Management experience
Company
Shannon Connex Recruiting
Your Connextion to the Hospitality Industry! Speaker: If your team needs help understanding clients and how to connect with them to grow their business, they most likely aren't speaking their language based on the client's personality type.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase