Raas Infotek · 3 hours ago
ServiceNow Functional Consultant/Business Analyst
Philadelphia, PA
Contract
Onsite
Mid LevelRaas Infotek is seeking a highly skilled and motivated ServiceNow Functional Consultant or Business Analyst. The role involves working closely with developers and customer stakeholders to implement ServiceNow solutions for non-ITSM modules, focusing on enhancing customer satisfaction and streamlining operations.
Information Technology
No H1B
Hiring Manager
Ritik Sahu
Responsibilities
Plan and drive of agenda for the requirements workshop for non-ITSM ServiceNow modules like Strategic Portfolio Management (SPM) & Customer Service Management (CSM)
Documentation of configuration requirements and user stories in Agile Development module of ServiceNow
Review filled-in data templates provided by Customer stakeholders, and guide the stakeholders on data collection
Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work
Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
Review and validate design and FRS deliverables
Provide training to customer SMEs on features of ServiceNow HSRD Module
Provide inputs to the project manager on activities, risks, issues, solutions
Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in the steering committee
Participate in UAT with customer stakeholders and drive the test cases with the UAT testers
Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting
Qualification
Required
Working experience of CSM module features Case management, omnichannel communication, Self-service portals, virtual agents and playbooks
Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial Management, Strategic Planning workspace, Resource Management Workspace, and Project portfolio workspaces
Working experience of OOB and custom GenAI use cases for CSM & SPM
Ability to engage with stakeholders such as service delivery / business leaders and associates
Ability to independently conduct workshops with stakeholders and provide options and recommendations
Excellent communication and documentation skills
Preferred
Certified System Administrator
Certified Application Developer
CIS – Customer Service Management
CIS – Strategic Portfolio Management
ITIL certification is a plus
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase