Genesys · 7 hours ago
Manager, Renewal Analytics and Insights
Menlo Park, CA
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $203K/yr
6+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Manager, Renewal Analytics & Insights delivers actionable operational intelligence that improves renewal execution, predictability, and retention outcomes across the business.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Own and evolve renewal operational KPIs and dashboards, including renewal cycle time, exceptions, workflow adherence, automation impact, deal quality, and operational risk indicators
Deliver recurring insight narratives for executive leadership and regional teams, clearly articulating what is changing, why it matters, and recommended actions
Define and maintain a scalable renewal analytics dataset or data mart in partnership with Renewal Systems and Automation and Customer Success Strategy teams
Establish and govern operational metric definitions, data quality checks, and consistent reporting logic to ensure trusted, decision-ready insights
Leverage existing predictive models such as renewal propensity and churn risk to identify risk and opportunity early in the renewal lifecycle
Operationalize model outputs for regional teams through segmentation views, prioritization logic, risk triggers, and recommended actions
Analyze drivers behind renewal performance and operational outcomes to identify root causes, bottlenecks, and systemic issues
Measure the impact of playbooks, workflow changes, and automation initiatives, and recommend refinements using data-driven feedback loops
Partner with Finance to support forecast quality by surfacing operational risks and execution drivers and aligning operational insights with Finance-owned financial metrics
Provide analytics support for the Renewal Excellence Council, quarterly business reviews, and executive decision forums, including pre-reads, trend analysis, and action tracking
Qualification
Required
6 or more years of experience in analytics, operations analytics, customer success or renewal analytics, revenue operations, or a similar role within a SaaS or recurring revenue business
Demonstrated success building operational KPI frameworks, dashboards, and executive-ready insights that influence frontline execution
Advanced proficiency in SQL and Excel or Google Sheets, with experience using BI tools such as Tableau, Power BI, or Looker
Proven ability to partner cross-functionally with Finance, Customer Success, Sales, and Systems teams
Strong communication skills with the ability to translate complex data into clear recommendations and influence without formal authority
Preferred
Experience with predictive analytics or machine learning using tools such as Python or R, including model monitoring and iteration
Familiarity with Gainsight or similar customer health platforms and Salesforce data concepts
Strong understanding of SaaS renewal motions, commercial workflows, and contract lifecycle concepts
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase