TTX Company · 2 days ago
Help Desk Engineer
Akron, OH
Full-time
Onsite
Entry Level
$45K/yr - $60K/yr
1+ years expTTx is focused on providing best-in-class information technology and customer-centric service. The Help Desk Engineer will provide Tier 1-2 technical assistance and support to TTx clients, ensuring high-quality service and effective resolution of technical issues.
AutomotiveLogisticsRailroad
Responsibilities
Provide the highest level of Support for TTx clients
Provide TTx clients with Tier 1-2 technical assistance and support on client systems and related computing environments from within the TTx Support Center located in Strongsville, OH. This will include, but not be limited to, computer hardware, Windows OS, and basic level software support ex. Microsoft Office suite
Triage all incoming issues and open tickets accordingly in ConnectWise
Intake and prioritize support calls, resolving issues or delegating issues to other team members with a high sense of urgency
Provide basic IT support for Microsoft's core business applications and operating systems
Provide basic IT system support (new user creation, password resets, etc...)
Escalate tickets as necessary following proper procedures
Follow TTx Standard Operating Procedures, operations standards and best practices
Provide consistent communication with clients and timely updates on open tickets as needed in accordance with our SLA's and SOP's. (Ticket progress, impending changes, maintenance windows, etc...)
Monitoring the status and progress toward resolution of all open incidents
Resolution confirmation and proper closure and documentation of incident tickets into ConnectWise
Perform cross platform collaboration with voice and system teams to isolate technical issues
Perform routine system startup and shutdown procedures, proactively notifying users of such planned events
Consult with network users about existing system problems; analyze business process, information flow, and security requirements
Analyze and recommend new technology, or adjustments to existing technology, to improve system and network configurations. Also, determine hardware or software requirements related to such changes
Document and maintain records of hardware and software assets, routine maintenance schedule, system age, health, etc
Participate in on-call rotation to support MSP client base
Proactively learning new technologies by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Perform all other duties as assigned in support of overall company objectives
Qualification
Required
1-3 years previous experience in an IT customer facing role
Alignment with TTx Core Values
IT / Telecom background
Troubleshooting experience
MS Desktop OS: Windows 7/10
Basic to intermediate experience in MS Office
Basic to intermediate experience in Application support
Basic to intermediate experience in Network
Basic to intermediate experience in PC hardware
Basic to intermediate experience in Virtualization
Basic to intermediate experience in Storage
Customer Service focused with positive attitude
Proactive communicator, innovative, possesses the ability to work both independently and with a team
Strong problem-solving skills, adaptable and comfortable in pressured environments
Detail oriented and well documented
Excellent time management skills
Logical and analytical thinker
Punctual and possess the ability to manage proper expectations of customer and internal stakeholders
Ability to maintain confidentiality when dealing with sensitive information
Ability to work well independently and in a collaborative team environment
Capable of prioritizing workload based on client requirements
Preferred
Bachelor or Associate degree
Company
TTX Company
We’re TTX, a company that provides railcars and related freight car management tools to the North American rail industry.
1001-5000 employees
H1B Sponsorship
TTX Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (3)
2022 (4)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Victoria Dudley
CFO and Treasurer
Brian Powers
Vice President, Chief Human Resources Officer
Recent News
2025-08-25
2025-07-01
2025-07-01
Company data provided by crunchbase