Genesys · 3 days ago
Manager, Renewal Analytics and Insights
Menlo Park (Flexible)
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $203K/yr
6+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Manager, Renewal Analytics & Insights delivers actionable operational intelligence that improves renewal execution, predictability, and retention outcomes, while partnering with Finance to align operational drivers with financial KPIs.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Own and evolve renewal operational KPIs and dashboards (e.g., renewal cycle time, exceptions, workflow adherence, automation impact, deal quality, operational risk indicators)
Deliver recurring insight narratives for leadership and regional teams (what’s changing, why it matters, and recommended actions)
Define and maintain a scalable renewal analytics dataset/data mart (in partnership with Renewal Systems & Automation and CS Strategy)
Establish operational metric definitions, data-quality checks, and consistent reporting logic to ensure trusted insights
Leverage existing predictive models (e.g., renewal propensity, churn risk) and renewal health scoring to identify risk and opportunity early
Operationalize outputs for regions (segmentation views, prioritization logic, risk triggers, recommended actions)
Analyze drivers behind renewal performance and operational outcomes; identify root causes, bottlenecks, and systemic issues
Measure impact of playbooks, workflow changes, and automation initiatives; recommend refinements using data and feedback loops
Partner with Finance to support forecast quality by surfacing operational risks and execution drivers; align operational insights with Finance-owned financial metrics
Provide analytics support for Renewal Excellence Council, quarterly business reviews, and decision forums (pre-reads, trends, and action tracking)
Qualification
Required
6+ years of experience in analytics, operations analytics, customer success/renewal analytics, revenue operations, or a similar role in a SaaS/recurring revenue business
Strong track record building operational KPI frameworks, dashboards, and executive-ready insights that influence frontline execution
Advanced proficiency in SQL and Excel/Sheets; experience with BI tools such as Tableau, Power BI, or Looker
Proven ability to partner cross-functionally with Finance, Customer Success, Sales, and Systems teams
Strong communication skills—able to translate data into clear recommendations and influence without authority
Preferred
Experience with predictive analytics / machine learning (e.g., Python/R) including model monitoring and iteration
Familiarity with Gainsight (or similar customer health platforms) and Salesforce data concepts
Understanding of SaaS renewal motions, commercial workflows, and contract lifecycle concepts
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase