International Rescue Committee · 1 month ago
Casework Supervisor, Asylum Seeker Program
New York, NY
Full-time
Onsite
Mid, Senior Level
$66K/yr - $70K/yr
2+ years expThe International Rescue Committee (IRC) responds to humanitarian crises and is seeking a Casework Supervisor for their Asylum Seeker Program in New York. This role involves supervising case management staff, coordinating service delivery, and ensuring compliance with program goals and budgetary responsibilities.
Non ProfitSocial MediaCharityCommunitiesHumanitarianSocial
Responsibilities
Guide the implementation of the Assistance for Migrants Program
Manage client enrollment and eligibility screening in collaboration with caseworkers and program support staff; lead group program orientations for new clients as needed
Assign cases to caseworkers; ensure required services are completed in a timely manner including needs assessment, service plan, legal orientation, and community referrals. Additional services and referrals may include legal services, financial assistance, school enrollment, shelter navigation, access to public benefits, mental health and trafficking screenings, among other supportive services aligning from client goals
Collaborate with other departments and partners to facilitate timely internal and external referrals, including close coordination with Legal and Economic Empowerment Departments, among other internal IRC in NY departments
Monitor timely case closure; ensure programming is responsive to client feedback through administration and review of client satisfaction surveys
Identify and maintain relationships with local government and community-based organizations to ensure current understanding of landscape and resources for asylum seekers in NYC and promote client access to critical benefits and services
Develop and maintain vendor relationships that create budgetary savings and improve efficiency, in collaboration with community engagement and management teams
Ensure that case file documentation is maintained in compliance with contract requirements
Guide the timely implementation of program updates as needed
Draft program reports, make recommendations, edits, and corrections as needed
Assist with the preparation for all monitoring visits including IRC, state, and federal agencies
Monitor program execution to ensure compliance with funder and IRC requirements; communicate program needs to management team
Cultivate a respectful, supportive, and inclusive environment for team members and clients
Recruit, train, and manage team in accordance with IRC’s People Manager Standards
Provide daily oversight of active caseload, maintaining close communication with caseworkers and team regarding challenging cases
Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery
Inform team-building efforts and development of trainings to build staff capacity, in collaboration with management team
Represent IRC in public, professional, and governmental forums as needed
Other duties as assigned
Qualification
Required
Bachelor's degree required, Master's degree preferred, preferably in social work or related field
Minimum two to three years of experience implementing domestic asylum seeker, refugee resettlement or similar programs
Two to three years of experience supervising, supporting, and training staff strongly preferred
Experience in program management and responsibility for budget management preferred
Proficiency in Microsoft Office applications; comfort learning new software applications
Ability to prioritize and manage time effectively
Demonstrated ability to work effectively as a team member in a multi-cultural environment
Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus (Spanish, French, Russian)
Strong understanding of benefits and services landscape in NYC; ability to understand and apply complex eligibility requirements
Preferred
Master's degree preferred, preferably in social work or related field
Two to three years of experience supervising, supporting, and training staff strongly preferred
Experience in program management and responsibility for budget management preferred
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $143 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
A 403b retirement savings plans with immediately vested matching
Disability & life insurance
An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
Company
International Rescue Committee
IRC responds to the world's worst humanitarian crises & helps some of the most vulnerable people from harm to home.
10001+ employees
H1B Sponsorship
International Rescue Committee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (20)
2022 (17)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$1.25MKey Investors
U.S. Small Business AdministrationAmerican Student AssistanceThe Pfizer Foundation
2025-01-16Grant
2024-03-25Grant· $0.5M
2021-11-30Grant
Leadership Team
David Miliband
President & CEO
Katherine Crowley
Associate Director, Global Corporate Partnerships
Recent News
2026-01-22
Business Wire
2025-12-09
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