Envirotrol · 1 day ago
SERVICE COORDINATOR
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelEnvirotrol is committed to providing exceptional HVAC services while fostering a culture of safety, growth, and leadership. The Service Coordinator is responsible for scheduling and dispatching HVAC technicians, managing work orders, and ensuring excellent communication with both technicians and customers.
ConsultingInformation Technology
Hiring Manager
Alana C.
Responsibilities
Scheduling and Dispatching
Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency
Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally
Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests
Work Order Management
Create, track, and close work orders in the ERP system
Ensure accuracy in documentation, including job details, technician notes, and customer instructions
Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job
Entering service repair quotes in the ERP system
Weekly technician payroll preparation
Technician Support and Communication
Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls
Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs
Communicate any changes to customers and team members
Track and report on key metrics, such as PM compliance, response times, and customer satisfaction
Identify any recurring issues and work with management to develop solutions
Ensure dispatch and scheduling adhere to safety and regulatory guidelines
Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry
Customer Touchpoints
Ensure Compliance and Safety
Qualification
Required
Strong organizational and time-management skills
Excellent communication and customer service abilities
Preferred
Familiarity with dispatch software or CRM systems
Basic knowledge of HVAC industry terminology and processes
Benefits
Paid Vacation
401(k) plan with a generous company match
Excellent Medical, dental, vision, and RX drug insurance
Life and accidental death insurance
Short and Long-Term Disability insurance
Employee Assistance Program
Commitment to Employee Safety
Opportunities for Growth & Leadership
Company
Envirotrol
Envirotrol is a facilities services company providing facility management services.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase