Gen II Fund Services · 6 days ago
Investor Services Supervisor
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $125K/yr
4+ years expGen II Fund Services is one of the largest global independent private equity fund administrators. The Investor Services Supervisor is responsible for providing Investor Services functions, coordinating client inquiries, and supervising associates to ensure excellent client service and adherence to best practices.
Asset ManagementFinanceFinancial ServicesHedge Funds
No H1B
Responsibilities
Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed
Coordinate and/or review investor on-boarding documentation (Subscription, Tax, and AML documentation)
Coordinate and/or review subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
Coordinate and/or review changes to investor records across multiple internal and external systems
Coordinate and/or review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
Coordinate and/or review investor audit confirmations and monthly recurring deliverables
Coordinate, disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
Ensure the accurate tracking of incoming capital call wires and prepare capital distributions payments across various client accounts
Responsibilities include supervision, training, and evaluation of associates and senior associates, manage and collaborate on workflow and/or processes associated with client requests, deliverables
Monitor incoming correspondence, manage task assignments, and manage associate workloads
Ensure all work is completed in line with the service level agreement
Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
Participate in special projects
Operate efficiently in a deadline-driven, high volume, and everchanging environment
Qualification
Required
Bachelor's degree in Business Administration or Economics
4+ years' experience in the financial services Industry, including 2+ years supervisor experience
Proficiency with Microsoft 365
Demonstrate strong customer service/client relationship skills
Ability to manage multiple tasks and projects with differing deadlines
Impeccable attention to details
Excellent verbal and written communications
Preferred
Private Equity or Hedge Fund Investor Services background
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)
Experience with Allvue CRM
Benefits
Discretionary bonus
Comprehensive benefits package
Company
Gen II Fund Services
Gen II Fund Services provides highly customized, client-centric accounting and administrative services to the private equity industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-06Private Equity
2017-06-01Private Equity
Leadership Team
Norman Leben
Co-Founder & Senior Advisor
Anne-Claire Berg
Chief People and Impact Officer
Recent News
2025-09-05
2025-07-15
Company data provided by crunchbase