Thunderhawk Technology Partners · 1 month ago
Information Technology_USA - USA_Developer
Cambridge, MA, MA
Full-time
Onsite
Mid LevelThunderhawk Technology Partners is seeking a Veeva Vault Safety L3 Support professional. The candidate will be responsible for providing support and troubleshooting for Veeva Vault Safety, ensuring adherence to company-defined SLAs and having a good understanding of related processes in the Life Sciences industry.
Information Technology & Services
Responsibilities
Provide support and troubleshooting for Veeva Vault Safety
Provide support in system administrator and provide production support (L1L2L3) for Veeva Vault Applications as per company defined SLA
Having a good understanding of ServiceNow (Incidents, Problem Tickets, Change Managements, Service Requests) processes
Having a good understanding in Life Science industry processes
Having knowledge of GxP systems and documentations
Having knowledge on user account create and modify inactive process
Having knowledge on custom reports, dashboards, and Object data
Qualification
Required
Experienced and Certified in Veeva vault (preferably Veeva Vault Safety)
Provide support in system administrator and provide production support (L1L2L3) for Veeva Vault Applications as per company defined SLA
Having a good understanding of ServiceNow (Incidents, Problem Tickets, Change Managements, Service Requests) processes
Having a good understanding in Life Science industry processes
Having knowledge of GxP systems and documentations
Having knowledge on user account create and modify inactive process
Having knowledge on custom reports, dashboards, and Object data
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase