Rela Language Professionals · 9 hours ago
Scheduling Support Specialist PT
Salt Lake City, UT
Part-time
Onsite
New Grad, Entry Level
$18/hr - $21/hrRELA Language Professionals is a company that provides interpretation and document translation services across various sectors. They are seeking a Scheduling Support Specialist to manage their interpretation operations, ensuring appointments are well-coordinated and clients receive quality language services.
Translation & Localization
Responsibilities
Oversee and manage our calendaring scheduling system for interpretation
Perform follow-up, reporting and documenting measures
Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
Handle last-minute requests and ensure seamless on-demand services
Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency
Qualification
Required
Proven ability to excel under pressure in fast-paced environments
A love for solving complex puzzles and problems and just making things work
Thrive and adapt in rapidly changing situations
Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn't go as planned. All with a smile!
Eagle-eyed meticulous attention to detail and accuracy
Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters' assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
Excellent communication skills across multiple channels
Proficiency in relevant scheduling software and tools
A collaborative, positive attitude that lifts up the whole team
Unwavering commitment to confidentiality and professionalism
Flexibility to adapt to changing schedules and responsibilities
Take Initiative: Ability to work independently and take ownership of tasks
Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
A mind for strategy and efficiency, always looking for ways to optimize processes
Displays cultural sensitivity and respect for diversity
Work productively and stay on task and be self-motivating
Work independently and make decisions without guidance
Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office
Training must be completed in person in office
Company
Rela Language Professionals
With Rela, you’ll have access to a network of reliable interpreters and translators to help you break down language barriers in any industry.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase