HiBob · 6 days ago
Customer Success Team Lead- Enterprise
New York, United States
Full-time
Hybrid
Senior Level
$136K/yr - $175K/yr
5+ years expHiBob helps modern, mid-size businesses transform the way they manage people. They are seeking an experienced Customer Success Team Lead to manage and mentor a team of Enterprise Customer Success Managers while focusing on client relationships and account growth.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Manage, mentor and lead a team of 3 Enterprise CSMs
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, QBRs, account documentation, reference management and account planning sessions
Manage a portfolio of enterprise accounts with a focus on renewals and expansions
Work closely with our customers with the drive to help them change their work and achieve their business goals
Assist in building/scaling our Enterprise function
Become a trusted advisor and ambassador of change in our customers’ workplace
Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Qualification
Required
At least 5 years SaaS CSM or Account Management experience for B2B organizations
4+ years of owning US book of business with targets on net retention with main KPIs on low churn and expansions: Upsells & cross-sells
3+ years of experience managing a CSM and/or an AM team
Experience in accurately forecasting and hitting revenue targets
A passion to learn the products' functionality, you're tech-savvy!
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Executive project management skills and an ability to communicate effectively across the C-suite
Experience working with Salesforce & Web-based technologies
Preferred
Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage
An HR or HRM background - advantage
Any other additional language proficiency - a huge advantage
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
1001-5000 employees
H1B Sponsorship
HiBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
CEO & Co-founder
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
Company data provided by crunchbase