TECEZE · 4 hours ago
Information Technology Support Engineer
Charlottesville, VA
Contract
Onsite
Mid Level
$40K/yr - $60K/yrTECEZE is seeking an IT Support Engineer with hands-on experience in Microsoft 365 and Azure Active Directory. The role involves resolving complex technical issues, supporting VIP users, and maintaining critical IT infrastructure.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Aman S.
Responsibilities
Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
Manage Azure Active Directory tasks such as user lifecycle, MFA, Conditional Access, and group policies
Handle daily ServiceNow incident, request, and change management activities following ITIL standards
Troubleshoot complex system issues across Windows, macOS, and network-connected devices
Provide basic networking support (IP configuration, Wi-Fi, LAN, VPN connectivity, DNS/DHCP issues)
Perform printer management, including installation, driver updates, print queue troubleshooting, and maintenance
Support industrial scanners used in manufacturing/warehouse environments
Deliver VIP support with white-glove service and rapid incident resolution
Maintain and troubleshoot AV/meeting room solutions (Teams Rooms, Zoom Rooms, projectors, displays, microphones, cameras)
Create and maintain documentation, SOPs, and knowledge base articles
Qualification
Required
hands-on experience in Microsoft 365
hands-on experience in Azure Active Directory
hands-on experience in ServiceNow
hands-on experience in enterprise endpoint support
adept at resolving complex technical issues
supporting VIP users
maintaining critical IT infrastructure including AV systems, printers, and industrial scanners
administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
manage Azure Active Directory tasks such as user lifecycle, MFA, Conditional Access, and group policies
handle daily ServiceNow incident, request, and change management activities following ITIL standards
troubleshoot complex system issues across Windows, macOS, and network-connected devices
provide basic networking support (IP configuration, Wi-Fi, LAN, VPN connectivity, DNS/DHCP issues)
perform printer management, including installation, driver updates, print queue troubleshooting, and maintenance
support industrial scanners used in manufacturing/warehouse environments
deliver VIP support with white-glove service and rapid incident resolution
maintain and troubleshoot AV/meeting room solutions (Teams Rooms, Zoom Rooms, projectors, displays, microphones, cameras)
create and maintain documentation, SOPs, and knowledge base articles
Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
Azure Active Directory (user management, MFA, Conditional Access, group policies)
ServiceNow (incident, request, and change management)
Basic Networking Knowledge (TCP/IP, DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting)
Advanced Troubleshooting Skills across hardware, software, and system-level issues
Printer Management (installation, drivers, print queues, enterprise printers)
Industrial Scanner Support (configuration, maintenance, connectivity)
AV/Video Conferencing Support (Teams Rooms, Zoom Rooms, projectors, cameras, microphones)
Windows & macOS Support (OS setup, updates, imaging, endpoint maintenance)
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
Founded in 2012
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase