Sharonview Federal Credit Union · 4 hours ago
Service Desk Analyst
Corporate Office - Indian Land, SC 29707
Full-time
Hybrid
New Grad, Entry Level
$29.34/hr - $32.79/hrSharonview Federal Credit Union is a member-first credit union focused on providing financial tools to help members succeed. They are seeking a Service Desk Analyst to provide tech support, resolve issues, and assist coworkers in using new tools effectively.
BankingFinancial ServicesLending
Responsibilities
Provide first-contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
Build rapport and elicit problem details from service desk customers
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Escalate incidents with accurate documentation to the suitable technicians when required
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Deploy pre-packaged software using distribution tools and processes as end users’ request
Qualification
Required
Knowledge of basic computer hardware, including PC, Apple, and Virtualization
Experience with desktop and server operating systems, including MS Windows, Apple iOS, Apple MacOS, Vmware Horizon
Business Application support experience including but not limited to MS Office365
Working knowledge of a range of diagnostic utilities
Preferred
Bachelor's degree in business administration, IT, or a related field
A+ Certification
Benefits
Flexible hybrid schedule
Opportunities to grow
Great perks
Company
Sharonview Federal Credit Union
Sharonview Federal Credit Union provides financial solutions such as loans, investment, credit cards, and online banking services.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Herb White
President & CEO
David Brand
Chief Revenue Officer
Recent News
2025-10-23
2025-10-18
Company data provided by crunchbase