Technical Customer Success Engineer (IoT-French speaker)) jobs in United States
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Monogoto · 2 days ago

Technical Customer Success Engineer (IoT-French speaker))

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Monogoto is a telecommunications company that provides IoT cellular cloud network solutions. They are seeking a Technical Customer Success Engineer to onboard and support customers in deploying IoT devices, troubleshoot connectivity issues, and ensure customer satisfaction while supporting French-speaking customers.

Developer APIsDeveloper ToolsIaaSInternet of ThingsTelecommunications

Responsibilities

Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity
Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark
Train customers on Monogoto’s backend and API usage to maximize their use of the platform
Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal
Provide regular account reviews, monitor network health metrics, and proactively resolve issues
Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction
Contribute to Monogoto technical documentation and develop internal tools to better serve our customers
You’ll support French-speaking customers 30% of the time
Own selective CSM backoffice projects

Qualification

Creating/using APITroubleshooting IoT connectivityExperience in IoTFluent FrenchMicrosoft Excel skillsZendeskKibanaCreating user guidesCreating tutorial videosCommunication skillsProblem-solving skills

Required

Technician degree
Fluent English, excellent customer-facing and communication skills (verbal and written)
Fluent French (verbal and written) - Mandatory
Ability to manage time efficiently and work with minimal supervision
Create short videos to explain troubleshooting steps
Good Microsoft excel skills
Ability to work efficiently and meet deadlines
Good communication and problem-solving skills
Creating/using API or scripts - Mandatory
You'll support French-speaking customers 30% of the time
Own selective CSM backoffice projects
Have 3-5 years in technical support / helpdesk / telecom / IoT
Can troubleshoot networking basics (TCP/IP, DNS, VPN)
Love customer interaction and can explain technical concepts clearly
Are fluent in French + English

Preferred

Understanding of cellular network technology and SIM card functionality
Experience with Zendesk - advantage
Experience with Kibana - advantage
Have experience using helpdesk software - advantage
Have experience in IoT or telecommunications industries - advantage
Have experience in creating user guides or tutorial videos - advantage

Company

Monogoto

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Monogoto is an API-driven cellular infrastructure-as-a-service enabling IoT connectivity and private LTE/5G networks
dateFounded in 2018
location
Chatsworth, California, USA
people-size11-50 employees
web-link
https://monogoto.io/

Funding

Current Stage
Early Stage
Total Funding
$38M
Key Investors
Toyota VenturesTeam8
2024-10-15Series A· $27M
2021-06-09Seed· $11M

Leadership Team

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Itamar Kunik
Founder & CEO
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Recent News

PR Newswire
Monogoto Receives 2025 IoT Platforms Leadership Award from IoT Evolution World
2026-01-16
PR Newswire
Monogoto Recognized for M2M Connectivity Innovation in 10th Annual IoT Breakthrough Awards Program
2026-01-07
GlobeNewswire
Global Internet-of-Things Leaders Recognized in 10th Annual IoT Breakthrough Awards Program
2026-01-07
Company data provided by crunchbase