TEKsystems · 5 hours ago
Help Desk Technician
Lowell, AR
Full-time
Onsite
Mid Level
$20/hr - $20/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Help Desk Technician to support field technicians, provide troubleshooting support, and manage network configurations.
Information Technology
Responsibilities
Works in close coordination with project managers and field technicians on customer-facing projects
Capture data from projects including check-in/out times, time on site, and validating work completion documentation
Ability to follow project documentation to ensure proper execution of project support requirements
Provide service and troubleshooting support to field techs via phone, chats, and emails
Implement, change, and create processes for different project needs when they arise
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
Ability to execute and or create programs and scripts
Remotely configure/verify port configurations and network settings
Assist with any other technical needs that we can meet for the teams as they arise
Adhere to all required project safety requirements
Excellent written and verbal communication skills
Exceptional problem-solving skills
Strong attention to detail, organizational, and follow-up skills
Efficiently read and decipher manufacturer instructions
Experience with Network switch programming
IP camera programming experience
Perform any other duties not specifically stated herein, but which your supervisor may assign
Operational knowledge of Virtual Desktop Infrastructure (VDI)
Operational knowledge of switch configuration and programming
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc
Qualification
Required
Self motivated and have an engineering mindset
Works in close coordination with project managers and field technicians on customer-facing projects
Capture data from projects including check-in/out times, time on site, and validating work completion documentation
Ability to follow project documentation to ensure proper execution of project support requirements
Provide service and troubleshooting support to field techs via phone, chats, and emails
Implement, change, and create processes for different project needs when they arise
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
Ability to execute and or create programs and scripts
Remotely configure/verify port configurations and network settings
Assist with any other technical needs that we can meet for the teams as they arise
Adhere to all required project safety requirements
Excellent written and verbal communication skills
Exceptional problem-solving skills
Strong attention to detail, organizational, and follow-up skills
Efficiently read and decipher manufacturer instructions
Experience with Network switch programming
IP camera programming experience
Operational knowledge of Virtual Desktop Infrastructure (VDI)
Operational knowledge of switch configuration and programming
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase