Sand Cherry · 3 weeks ago
Business Analyst - Business Process Mapping
United States
Contract
Remote
Senior Level
$80/hr - $95/hr
5+ years expSand Cherry Associates is a company that specializes in strategic customer-centric initiatives through data-empowered solutions. They are seeking a detail-oriented and analytical Business Analyst with expertise in Business Process Mapping to optimize business processes within the telecommunications industry. This role involves collaborating with cross-functional teams to translate operational workflows into actionable system requirements, driving efficiency and customer satisfaction.
Consulting
Responsibilities
Conduct discovery sessions with business stakeholders and subject matter experts across impacted teams to accurately capture current-state and future-state processes
Develop clear and detailed process maps, workflow diagrams, and documentation (using Visio or similar tools) to support systems requirements development and automation design
Identify process gaps, bottlenecks, and dependencies that impact operational efficiency or customer experience
Collaborate closely with Product Owners, System Analysts, and Development teams to ensure business requirements are fully aligned with technical capabilities
Use business process maps to helps define appropriate data flow between applicable systems
Translate process insights into functional and non-functional requirements for technology solutions
Support the creation of business cases for automation opportunities, including measurable benefits and performance metrics
Facilitate workshops, walkthroughs, and validation sessions with operational teams to confirm process accuracy and feasibility of proposed improvements
Maintain documentation repositories and ensure consistent process governance standards are applied across teams
Partner with Change Management teams to communicate process updates and support smooth implementation
Maintain the highest standards of detail quality, version control and change management for all documentation
Gather and document end-to-end system requirements by engaging stakeholders, conducting discovery sessions, and ensuring clarity and accuracy in System Requirements Documents (SRDs)
Maintain full traceability of requirements from initial scope through design, testing, and deployment
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field (or equivalent experience)
5+ years of experience as a Business Analyst, Process Analyst, or similar role—preferably within the telecommunications, cable, or technology industry
Experience supporting OSS/BSS systems or CRM/workforce management platforms in telecom
Knowledge of data flow mapping, integration dependencies, and system interoperability concepts
Understanding of Agile and Waterfall delivery methodologies
Minimum of bachelor's degree required preferably in Business, IT or Computer Science
Certification(s) in Business Analysis (CBAP, CCBA) or Process Improvement (Lean Six Sigma Green/Black Belt)
Benefits
Professional career growth
Company
Sand Cherry
Sand Cherry is a management consulting firm based in Denver.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Edric Starbird
Partner, Managing Director - Data Insights/Data Integrity Consulting
John Calhoon
Managing Director of Business Solutions and Partner
Company data provided by crunchbase