CAREER SUCCESS · 6 hours ago
Service Writer
Springfield, IL
Full-time
Onsite
Mid Level
$40K/yr - $54K/yrLandmark Chrysler-Jeep-Fiat, part of the Landmark Automotive Group, is a leading automotive service provider seeking a skilled Automotive Service Writer. In this role, you will be the primary point of contact for customers, managing work orders and ensuring efficient communication between customers and technicians.
Professional Training & Coaching
Responsibilities
Greet customers and assess their service needs
Prepare detailed work orders and estimates for customers
Communicate with technicians to understand and document service issues
Provide accurate information and recommendations to customers regarding service and repair options
Maintain up-to-date knowledge of automotive services and repair procedures
Schedule appointments and manage the service calendar
Follow up with customers on the status of their vehicles and any additional repairs needed
Ensure customer satisfaction through exceptional service and communication
Qualification
Required
High school diploma or equivalent
Proven experience as an Automotive Service Writer or similar role
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Knowledge of automotive systems and repair procedures
Proficiency with computer software and automotive service management systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Preferred
Stellantis Branded vehicle experience
Additional automotive training or certifications
Benefits
Health, Dental, Vision and Life Insurance
401(k) with a company match
Paid Time Off and Paid Vacation
Employee discounts on automotive services and products
Ongoing training and development
Company
CAREER SUCCESS
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Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase