Customer Service Officer jobs in United States
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Kinesis Money · 8 hours ago

Customer Service Officer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Kinesis Money, through its subsidiary Allocated Bullion Exchange (ABX), is a leading electronic institutional exchange for allocated physical precious metals. They are seeking a Customer Service Officer to join their global support team, responsible for handling customer enquiries and ensuring excellent customer experiences in a remote work environment.

AppsBlockchainCryptocurrencyFinancial ExchangesFinancial ServicesTrading Platform

Responsibilities

Communicating with customers professionally and responding to customers’ enquiries via phone, email, mail, and LiveChat (Zendesk)
Resolve customers’ inquiries to ensure the best possible outcome
Compile reports as requested
Keep records of customer interactions and customer accounts, and file relevant documents
Follow communication procedures, guidelines and policies while working closely with the Business Operations Department
Taking ownership of cases
Liaising with relevant departments pertaining to issues or cases
Keeping abreast with the latest developments and updates
Equipping oneself with relevant product knowledge
Able to multitask between emails, live chats, social media and other relevant channels
Maintaining quantifiable quality performances
Providing high-quality service to achieve maximum customer satisfaction by taking ownership and resolving queries at first contact where and when possible
To utilise all systems and avenues for information so that correct information is provided to customers
Possess and provide the best customer service mindset and etiquette

Qualification

Customer support experienceZendeskSalesforceCloud-based softwareCommunication skillsMultitasking skillsComputer skillsCustomer service mindsetRemote team experience

Required

Experience in customer or client support
Fluent in spoken and written English
Willing to work 24/7 rotational shifts, including weekends
Strong internet access for WFH
Ability to work independently in a remote, global team
Strong communication and multitasking skills

Preferred

Familiarity with Zendesk and Salesforce
Previous experience in client/customer support
Experience working with Cloud-based software SaaS
Excellent spoken and written communication skills
Excellent computer skills
Experience in working with remote global teams (WFH)
A strong desire to help customers succeed

Benefits

Flexible working arrangements
Competitive salary
Ongoing professional development
Welcoming and supportive culture
Diverse, global team

Company

Kinesis Money

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Founded in 2018, Kinesis is a global trading and digital asset utility platform and mobile application, which facilitates the exchange, management and monetary application of native physical gold and silver-based digital assets and cryptocurrency.
dateFounded in 2018
location
Vaduz, Vaduz, LIE
people-size51-200 employees
web-link
https://kinesis.money

Funding

Current Stage
Growth Stage

Leadership Team

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Jason Noorman
Chief Technology Officer
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Richard Melbourne
Chief Operating Officer
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Company data provided by crunchbase