ApTask · 2 weeks ago
Lock Box Specialist
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Lock Box Specialist to perform routine operational and administrative tasks within defined parameters, ensuring proper documentation and providing customer service related to banking products.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Primary focus is on execution within defined parameters with some expansion based on development
Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Performs basic routine tasks assigned by manager with little autonomy
May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers
Completes work by following clear defined procedure
Other duties as assigned
Ability to stand for 8 hrs
Ability to run transport machines
Ability to stand, twist, bend, squat
Ability to lift up to 20 pounds
Ability to key data
Qualification
Required
0-1 years experiences with working knowledge of the business or general office skills
High School Diploma or GED equivalent
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Good judgment and decision making ability
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Basic understanding of accounting principles
Basic knowledge of banking policies, procedures, government regulations
Basic understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Basic knowledge of banking policies, procedures and governmental regulations
Ability to perform simple scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
Exceptional attention to detail
Excellent customer service skills
Preferred
College degree preferred
Benefits
Subsidized insurance coverage
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
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