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Simera · 2 weeks ago

Order Fulfillment Specialist (Remote)

United States

Full-time

Remote

Mid Level

Simera is seeking a seasoned Order Fulfillment Specialist to manage the end-to-end order processing workflow and ensure customers receive their products accurately and on time. This role involves processing orders, coordinating with warehouse and logistics teams, and resolving any fulfillment or shipping issues while delivering an excellent customer experience.

Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining

Responsibilities

Process and verify customer orders through the company’s fulfillment system, e-commerce platforms, or ERP

Coordinate order picking, packing, and shipping with warehouse and logistics teams

Monitor inventory levels to ensure product availability and communicate shortages or delays

Track shipments, update order statuses, and ensure timely delivery to customers

Resolve order discrepancies, delays, damaged shipments, or backorder situations

Handle returns, exchanges, replacements, and refunds when applicable

Maintain accurate records of orders, inventory transactions, and shipping data

Generate fulfillment and performance reports as needed

Communicate proactively with customers regarding order updates, delays, or inquiries

Collaborate with internal teams such as Sales, Customer Support, and Operations to improve fulfillment efficiency

Ensure compliance with company policies, quality standards, and shipping regulations

Qualification

Order fulfillment experienceE-commerce platformsWarehouse management systemsERP toolsMicrosoft ExcelGoogle SheetsAttention to detailOrganizational skillsTime-management skillsCommunication skills

Required

Previous experience in order fulfillment, logistics, supply chain, e-commerce operations, or a related field

Strong attention to detail and high level of accuracy

Experience working with e-commerce platforms, warehouse management systems, or ERP tools

Proficiency in Microsoft Excel / Google Sheets and basic data reporting

Strong organizational and time-management skills

Ability to work in a fast-paced environment and manage multiple priorities

Strong written and verbal communication skills

Company

Simera

AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs

Founded in 2022

Boston, Massachusetts, USA

11-50 employees

https://simera.io/

Funding

Current Stage

Early Stage

Leadership Team

Joseph Kling

Co-Founder

Company data provided by crunchbase