InfoStride · 2 months ago
Help Desk Support
Austin, TX
Full-time
Hybrid
New Grad, Entry LevelInfoStride is a company providing technology support services. They are seeking a Help Desk Support professional to offer front-line technology support by addressing customer inquiries and resolving technical issues.
Cloud ManagementCyber SecurityDevOpsDigital MarketingInformation TechnologyMobile AppsQuality AssuranceSoftwareWeb Development
Responsibilities
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem
Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented
Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management
Qualification
Required
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner
Gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem
Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions
Website content updates
Creates accounts and configure hardware as part of on‐boarding process
Supports audio and video equipment in conference rooms
Support for more complex issues where configuration solutions have already been documented
Responsible for ensuring that all support calls/emails are properly documented in the tracking system
Escalating issues as appropriate
Communicating trends to management
Company
InfoStride
InfoStride offers complete solutions from Talent & Workforce, app development & QA automation, digital & cloud for technology companies.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageRecent News
2022-05-19
2022-05-19
2022-05-19
Company data provided by crunchbase