WHSmith North America · 5 months ago
M.A.C. Cosmetics Artist-Customer Service Associate
San Francisco, CA 94128 US (Primary)
Full-time, Part-time
Onsite
New Grad, Entry Level
$24/hr - $24/hrWHSmith North America is a leading global travel retailer with a collection of specialty retail stores. They are seeking passionate and creative Makeup Artists to provide exceptional customer service and sales through personalized makeup consultations and product recommendations.
Retail
Responsibilities
Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly
Provide personalized makeup consultations and applications tailored to individual client needs
Demonstrate and sell MAC products with product knowledge and excellent customer service
Build customer relationships through advice and product recommendations
Maintain a clean, organized and visually appealing counter/work station
Stay current with beauty trends, techniques, and MAC product launches
Meet or exceed sales goals and contribute to the teams success
Maintain brand standards at all times
Actively participate in M·A·C training sessions and partnered store mandatory training sessions
Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
Maintain tester units in proper schematic order
Perform opening/closing duties, including securing cash registers and store security
Other duties as assigned
Qualification
Required
Previous retail or customer service experience is a plus, but not required
Strong written and verbal English communication skills
Demonstrated customer service experience
Ability to multitask and resolve minor customer service conflicts
Alcohol Beverage Awareness Card (TAM Card) may be required
Additional Security clearance may be required
Satisfactory Criminal Background Check and Drug Testing May be required
Limited sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials to assist customers
Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
Typically, indoors
Typically, in a consistent temperature
Use of fine motor hand functions
Lift 0-60 lbs with or without reasonable accommodation
Mandatory weekend availability
Benefits
Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Disability Insurance
Paid Time Off
Paid Parental Leave
401(k) with company match
Employee Discount
Company
WHSmith North America
About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-17Acquired
2008-01-01Private Equity
Leadership Team
Toby Keir
Chief Executive Officer
David Charles
President & COO
Recent News
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