Business of Home · 5 days ago
Showroom Consultant
New York, NY
Full-time
Hybrid
Mid Level
$50K/yr - $100K/yr
3+ years expThe Lacquer Company is a producer of lacquer furniture and accessories, handmade by skilled craftsmen in Saigon, Vietnam. They are seeking a Showroom Consultant to support the Sales and Operations teams, ensuring a smooth customer experience and managing orders from initial enquiry to point of sale.
Digital MediaFurnitureHome DecorInterior Design
Responsibilities
Supporting the Sales and Operations teams
Presenting friendly, confident and organized service
Specifically focused on managing orders from initial enquiry to point of sale, ensuring smooth service for clients
Building The Lacquer Company’s customer relations through excellent relationships and an exceptional customer service
Frequently liaising with the London and Vietnam offices, ensuring that orders run smoothly
Assisting the team at The Lacquer Company’s new showroom at the New York Design Center, providing a high level of service and in-store experience and promoting brand image
Managing Sales from initial enquiry to point of sale and available to provide quotes and shipping information as needed. Once an invoice is confirmed, you will support the Operations team, keeping track of the production timeline and ensuring smooth shipping and overall customer experience
Organization of the Showroom, including visual merchandising and stock management and replenishment
Communicating effectively between clients and the design/production team in Vietnam, working closely with all parties to ensure timelines are met and orders are fulfilled on a daily basis
Dealing with client enquiries in a timely and professional manner. Emails to be answered within 24 hours and quotes to be provided within 5 working days where possible
Obtaining shipping quotes from Operations as needed to enable a swift invoicing process
Providing excellent aftersales care and complaint management by following up with clients and offering solutions where needed
Reporting to the Sales team and following up on Sales to help increase turnover and profit
Monitoring inventory levels and understanding inventory orders
Working with Brightpearl (inventory management and order fulfillment software) and understanding where the Company’s inventory is located
Ensuring correct information on Asana (production software) for smooth sales, quotes, enquiries and production timeline
Constantly liaising with the production team in Vietnam on a daily basis and developing excellent team relationships
Qualification
Required
At least 3 years experience working for a luxury brand
A friendly, dynamic and enthusiastic individual with a can-do attitude
Experience in working alongside a team and motivating other colleagues (Sales, Production, Admin and Finance) in a diplomatic and confident manner
Previous experience in office administration
Exceptional communication skills, both written and verbal
Excellent organisational skills – able to self-motivate, multi task and time manage
Competent in MS Office and Mac OS (Outlook, PowerPoint, Word and Excel)
Company
Business of Home
Business of Home is the daily media of record for the home industry and the voice of authority for interior design professionals.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-03-22Acquired
2009-01-01Pre Seed
Leadership Team
Amy Keiser
Senior Client Partner
Julia Johnston
Founder and President
Recent News
Home Textiles Today
2025-10-04
Company data provided by crunchbase