American Coradius International · 3 weeks ago
Collections Specialist - REMOTE, San Antonio, TX
United States
Full-time
Remote
Entry, Mid Level
$16/hr - $17.50/hr
2+ years expAmerican Coradius International LLC is a leading collections agency known for its compliance-driven approach and positive work environment. The Collections Specialist role involves making outbound calls, negotiating payment arrangements, and utilizing skip tracing tools to manage customer accounts and encourage payments.
Business Information SystemsFinancial ServicesOutsourcing
Responsibilities
Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
Utilizes all available skip tracing tools to establish contact with customers to arrange payment
Review and monitor customer accounts daily to mitigate losses
Take action on accounts needing additional attention under manager approval
Ensure all company policies, procedures, and laws applicable to the position are maintained
Other duties as required
Qualification
Required
High School Diploma required
At least 2 years call center/ customer service experience required
Proven ability to multi-task and work in a demanding environment
Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
Active listening skills and an ability to influence others
Proficient computer skills using Zoom, Microsoft Word and Excel
Ability to embrace a team environment and a culture of continuous improvement
MUST have a smart phone with the ability to download applications for remote work purposes
Benefits
MONTHLY BONUSES!!!
401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
Generous paid vacation time, paid personal/sick time
Paid holidays
Company
American Coradius International
American Coradius International is a full service financial service agency representing banks and finance companies on a national level.
Founded in 1989Amherst, Massachusetts, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Nagelhout
Director of Information Technology
Company data provided by crunchbase