Finezi Inc. · 16 hours ago
End User Support Manager
Rosemead, CA
Contract
Hybrid
Senior LevelFinezi Inc. is seeking an End User Support Manager to lead the design, delivery, and operational excellence of the enterprise’s end-user technology ecosystem. The role focuses on ensuring reliability, security, and usability of end-user computing platforms while driving continuous improvement in service quality and performance.
ConsultingInformation TechnologySoftwareStaffing Agency
Hiring Manager
Dhanraj Devadiga
Responsibilities
The End User Computing Sr. Quality Engineer leads the design, delivery, and operational excellence of enterprise’s end-user technology ecosystem, including Windows and macOS laptops, desktops, iPads, iOS mobile devices, and the full Microsoft 365 application suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote), along with collaboration platforms such as SharePoint Online, OneDrive, and Exchange Online
This position ensures EUC platforms are reliable, observable, secure, intuitive, and aligned to enterprise architecture standards
The Sr. Quality Engineer owns end-to-end service quality and performance by embedding monitoring, telemetry, automation, and Digital Experience (DEX) analytics into design, operations, and continuous improvement cycles
The role proactively identifies system and service issues, analyzes experience and performance trends, and drives corrective actions to improve stability, reduce defects, enhance usability, and elevate customer satisfaction across the enterprise
Qualification
Required
Experience working in IT Operations within a managed services environment, including oversight of vendor delivery, service quality, and operational performance
Strong understanding of engineering disciplines and practices, especially related to end user technology, platform architectures, operational frameworks, and product lifecycle management
Ability to present complex technical material clearly to both technical and non-technical audiences, including senior leadership and business partners
Deep understanding of end-user computing technologies including Windows, macOS, iOS/iPadOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), endpoint management platforms such as Intune and JAMF, and endpoint security tools such as Defender for Endpoint. Deployment of Cyber tools to end user computing devices and ensure seamless operations
Experience with Agile methodologies, DevOps practices, CI/CD pipelines, and modern software delivery approaches
Proficiency analyzing defect trends, incident reports, and engineering quality metrics to drive improvements in application stability, reliability, and user experience
Demonstrated ability to evaluate complex technical designs, identify gaps, validate standards compliance, and ensure readiness for IT Operations
Understanding of cloud collaboration platforms and integration patterns across M365 services including Exchange Online, Teams, SharePoint Online, and OneDrive
Strong familiarity with identity, access, and security controls including Entra ID, Conditional Access, data loss prevention, and compliance standards
Preferred
Experience applying ITIL, Agile, or DevOps principles to improve engineering quality, operational reliability, and support processes
Familiarity with digital experience analytics, telemetry, and observability platforms to improve performance and user satisfaction
Experience leading vendor teams or MSP partners to improve platform health, reduce incident patterns, and enhance customer outcomes
Background supporting large enterprise environments integrating identity, security, cloud, and collaboration platforms. Experience designing or validating device health metrics, DEX instrumentation, and monitoring/observability frameworks
Hands-on familiarity with endpoint analytics, networking fundamentals, and integration patterns between EUC platforms and cloud environments
Company
Finezi Inc.
We specialize in the Business/IT Services and recruitment/staffing of professionals across all areas of the business including HR, Finance, Insurance, Engineering, Telecom, Supply chain, Banking Health care and Information Technology.We offer Contract, full time and fully managed onsite/offshore staffing services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Madhu Vijay
CEO
Company data provided by crunchbase