Technical Support Analyst I jobs in United States
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Apex Order Pickup Solutions · 6 hours ago

Technical Support Analyst I

positionMason, OH
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$20/hr - $25/hr

Apex Order Pickup Solutions is looking for a client focused Technical Support Analyst to join their team at their global headquarters in Mason, Ohio. This role involves providing remote support for customer requests, resolving technical issues, and contributing to the knowledge base of issues and resolutions.

Customer ServiceIndustrial AutomationSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide remote support for incoming customer and support partner requests via telephone and email in accordance with established processes, including documentation of customer interactions, technical troubleshooting, and resolution within CRM (Customer Relationship Management) tool
Provide remote support for new equipment installations
Contribute to knowledge base of issues & resolutions as well as process documentation and improvement efforts
Continually develop knowledge of Apex products and processes through cross-training, shadowing, and by utilizing skill and development enhancement platforms
Joining an on-call rotation with a minimum of 12 weeks in a year dedicated to emergency triage after business hours
Demonstrate confidence and professionalism when representing Apex in any interaction, whether it is internal with colleagues and stakeholders or external with customers

Qualification

Technical troubleshootingCustomer serviceTCP/IP networkingCRM softwareMicrosoft OfficeWillingness to learnCommunication skills

Required

Strong customer service, verbal, and written communication skills
Basic understanding of TCP/IP networking and the ability to troubleshoot connections
Experience in Microsoft Office applications
Ability to learn and explain technical equipment to customers
Willingness to learn and work in a hands-on environment
Driven by individual results while working as a team
Bachelor's degree in a technical or business management program, or relevant work experience to provide an analytical and creative approach to troubleshooting hardware and software

Preferred

Familiar with Help Desk and CRM (Customer Relationship Management) software is a plus but not required

Benefits

Competitive Salary
Hybrid work schedule, we work together in the office Tuesday - Thursday, with flexibility to work remotely Monday and Friday (as schedules permit).
Full benefits package including health insurance, life, dental & vision.
Volunteer - paid off.
FSA, HSA & supplemental insurance offering
401(k) plan with a company match.

Company

Apex Order Pickup Solutions

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Apex Industrial Technologies LLC offers automated solutions and smart lockers for efficient order pickup and operational cost reduction.
dateFounded in 2021
location
Mason, Ohio, USA
people-size51-200 employees
web-link
https://apexorderpickup.com

H1B Sponsorship

Apex Order Pickup Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Mike Rizzo
Chief Growth Officer
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Company data provided by crunchbase