Clear Rate · 2 weeks ago
NOC Transport Technician II
Troy, MI
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expClear Rate is a company focused on managed IT services and network reliability. The NOC Transport Technician II is responsible for maintaining and troubleshooting network infrastructures, serving as a Level 2 escalation point for complex issues across various systems.
InternetTelecommunicationsWireless
Responsibilities
Monitor, analyze, and maintain network transport systems (SD-WAN, MPLS, SIP, LAN/WAN)
Implement, configure, and maintain Fortinet, Cisco, Adtran, and Meraki network equipment
Manage VLANs, DHCP pools, and routing protocols such as OSPF and BGP
Configure and maintain network templates, inventory records, and CPE configurations
Perform proactive maintenance, system updates, and preventative checks on customers and internal equipment
Coordinate with vendors and internal teams for escalations, updates, and implementation projects
Maintain accurate documentation, including network diagrams, methods of procedure, and ticket notes
Build and manage WAN failover solutions
Configure and test CPE, including routers, firewalls, switches, and access points
Serve as a customer-facing technical resource for managed service requests
Support customer systems, including firewalls, servers, and backups (Veeam, Fortinet)
Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, and OneDrive
Manage cloud storage, backup, and disaster recovery solutions
Deploy, configure, and maintain virtual servers
Assist with data migrations and storage optimization initiatives
Contribute to the development of managed service processes and documentation
Work Level 2 trouble tickets and order tasks through applicable systems
Provide detailed notes on troubleshooting steps, test results, and resolutions
Maintain workload and productivity metrics, with tickets and tasks measured weekly
Participate in an on-call rotation - each rotation is a full calendar week
Monitor core network elements, network performance, and facilities for service issues
Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations
Participate in a call queue and receive repair calls and provide status to customers on a regular basis
Complete scheduled preventative maintenance checks on core network elements
Make recommendations for process and procedure improvement
Create and maintain methods of procedure
Qualification
Required
Associate or bachelor's degree in CIS, MIS, or a related field; or equivalent work experience
2+ years of experience in voice and data troubleshooting, Cisco routing and switching, and network infrastructure
Intermediate understanding of TCP/IP, OSI model, and LAN/WAN technologies
Knowledge of routing protocols (OSPF, BGP), VLANs, DHCP, SIP, and MPLS
Familiarity with ZTP portals of various VOIP Endpoints
Familiarity with Adtran, Cisco, Fortinet, and Meraki hardware
Proficiency with command line interfaces
Critical thinking and complex problem-solving
Strong analytical and systems analysis skills
Sound decision-making and troubleshooting under pressure
Strong customer orientation and communication skills
Dependability and resilience in fast-paced environments
Preferred
Network+ certification
VoIP experience
Benefits
Competitive pay with the opportunity for annual increases
Competitive comprehensive medical coverage with minimal employee cost
Health Savings Account
Employer-paid life insurance
Employer-paid long-term disability
Dental insurance
Short-Term Disability
Life/AD&D for employee, spouse, and children
Accident, hospital indemnity, and critical illness insurance for employee, spouse, and children
401(k) program with employer match up to 8%
Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holiday
Paid birthday off
Paid volunteer day
Book purchase program
Clear Rate Phone/Internet service credit
In-building café with games, pool tables, and a 9-hole putting green
Free in-building fitness center
Fun company events and contests in and outside the office throughout the year
Company
Clear Rate
Clear Rate Communications simplifies business connectivity with the Power of One—one bill, one point of contact, and one trusted partner.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Oyer
CEO Clear Rate Communications
Douglas Black
Chief Operating Officer
Recent News
2022-05-12
Company data provided by crunchbase