Zoom · 3 hours ago
Billing Specialist (Denver, CO)
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $159K/yr
2+ years expZoom is a company focused on building collaboration platforms for enterprises. They are seeking a Billing Specialist to manage billing activities, ensuring accurate invoicing and resolving customer inquiries in a team-oriented environment.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Investigating and addressing customer billing inquiries through ServiceNow and manage issue resolution via phone/chat or Zoom meetings
Conducting comprehensive account analysis and troubleshoot technical issues in the billing portal while providing solutions to customer challenges
Leading cross-functional collaboration with various departments to effectively handle customer accounts and resolve complex inquiries
Performing invoice review and processing, including manual adjustments and management of credit/debit modifications
Overseeing payment posting, reconciliation procedures, and support Collections team with dispute resolution
Updating billing record to reflect up-to-date contact information
Maintaining billing system integrity by identifying and escalating technical issues to engineering team while assisting with data cleanup projects
Partnering with Billing Manager to evaluate and enhance operational processes for improved efficiency and customer experience
Identifying and escalating issues found in the billing system to engineering for resolution
Supporting the Collection team by overseeing customer disputes and payment processes. Manage customer invoices, including portal uploads and PSO invoice creation, and ensure accurate billing address updates and tax compliance
Qualification
Required
Possess a Bachelor's degree in a related field or equivalent experience
Possess 2+ years of accounts receivable, billing, or finance experience
Possess experience in Customer Service
Possess effective verbal and written communication skills
Possess excellent problem-solving, interpersonal and professional skills
Possess excellent computer skills (i.e. excel)
Possess the ability to handle large volume of details – detailed oriented and multi-tasking
Possess the ability to work in a busy environment and team setting with other individuals
Preferred
Experience in Zuora, Salesforce, and ServiceNow is highly welcome
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-02-06
2026-02-05
2026-02-05
Company data provided by crunchbase