RBC · 8 hours ago
Analyst, Client Service Operations
Jersey City, NJ
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $80K/yrRBC is a leading global bank and they are seeking an Analyst for Client Service Operations to focus on establishing product vision and strategy for their Cash Management business in the US. The role involves supporting day-to-day operations, ensuring compliance, and collaborating across teams to deliver innovative solutions.
BankingFinancial ServicesWealth Management
Responsibilities
Support day to day functions of the BCS RBC Clear team –This includes but is not limited to ensuring that financial transactions are processed accurately, efficiently, securely, and in compliance with internal policies and regulatory requirements
Account Maintenance
Clearing and Settlement
Customer Support with operational needs. This includes but is not limited to resolving transaction issues or escalations as a front-line staff
Escalation handling – managing failed transactions, duplicates, fraud claims, or returns
Support ACH & Fedwire payment processing – Specifically, exception handling and reconciliation /settlement processes. This also includes managing workflows, priorities, and escalations
Procedure documentation and operationalizing RBC Clear Products/Features
Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created
Drive business innovation and uncover business opportunities
Inspire and foster a clear business vision across business platforms
Collaborate to create clear outcomes and business results
Ensure customer-driven design across user pain points, market needs, and usability test results
Driving to perform as a high performing team
Garnering support and connections through relationships
Be a voice at the table to set direction
Qualification
Required
High attention to detail
Collaboration and alignment
Aptitude for transformation and tabling the 'tough' discussions
Knowing when to push, pivot and when to let go
Prioritization and strategic framing of priorities
Knowing when to say 'no'
Experience with core banking platforms
Experience ensuring compliance with internal audit controls and external regulations
Driving process improvement and automation
Ability to identify patterns in returns or fraud
Handling disputes, reinitiations and unauthorized transaction claims
Collaboration with risk, fraud, and risk teams on sensitive cases
Liaising with clients, vendors, or and internal departments about AH/Fedwire issues
Clear documentation and communication for exception handling and escalations
Representing ACG/Fedwire operations in audits
The ability to develop the strategy, identify objectives and determine metrics of measurement – and then monitor for outcomes
The ability to push on paradigms and challenge the status quo
Ability to think differently about how we solve the problems
As pertains, provide transparency of communication regarding enterprise goals, decisions, changes
Share journey work status, achievements and needs back to leadership
Proactively spot and identify opportunities and obstacles to product and stakeholders
Quickly seek to resolve issues that are impeding product strategy, development or deliver
Communication skills for cross functional coordination
Agile Methodology
Business Data Analysis
Business Process Modeling
Commercial Acumen
Communication
Critical Thinking
Decision Making
Group Problem Solving
Interpersonal Relationship Management
Requirements Analysis
Preferred
Understanding of NACHA operating rules
Benefits
Comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable
Discretionary bonus
401(k) program with company-matching contributions
Health, dental, vision, life and disability insurance
Paid time-off plan
Company
RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
Founded in 1864
10001+ employees
H1B Sponsorship
RBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$16.3B2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M
Leadership Team
Graeme Hepworth
Chief Risk Officer
Kelly Bradley
Chief Human Resources Officer
Recent News
2026-01-17
2026-01-15
Company data provided by crunchbase