STG – Symphony Technology Group · 3 days ago
Senior Information Technology Support Engineer
West Palm Beach, FL
Full-time
Hybrid
Senior Level
6+ years expSTG – Symphony Technology Group is a private equity firm specializing in mid-market software and technology-enabled services companies. They are hiring a Senior IT Support Engineer to provide high-quality IT support to colleagues and executives, manage technology equipment, and collaborate with IT teams to resolve issues. The role involves hands-on support, inventory management, and ensuring the reliability of communication platforms.
Information TechnologySoftwareVenture Capital
Responsibilities
Be the primary in-person contact for IT support requests and helpdesk communications, delivering prompt and effective solutions
Collaborate with team members to resolve end user issues, escalating complex technical challenges to system engineering when needed
Troubleshoot and resolve alerts from users, IT staff, or automated monitoring systems, supporting workstations, laptops, tablets, smartphones, copiers, and printers
Prioritize and manage helpdesk requests, ensuring timely escalation to system administrators as appropriate
Create and maintain documentation for common solutions and recurring issues, and deliver user training on IT topics and company policies
Keep all end user devices up to date with the latest operating systems, authorized software, and hardware drivers
Install and configure hardware and software following established standard operating procedures
Research and recommend improvements to hardware and software management processes
Partner with IT leadership to define support strategies, evaluate new tools, and enhance service delivery
Coordinate with third-party vendors for hardware delivery and maintain accurate vendor contact information
Manage and execute employee IT onboarding and offboarding processes, updating procedures as needed
Set up, configure, and troubleshoot mobile devices, copiers, and printers for end users
Oversee equipment inventory, update device documentation, and manage user licenses and permissions according to guidelines
Assist users with videoconference and AV/conference setup for meetings
Ensure adherence to service level agreements (SLAs) and quality standards for all support activities
Participate in special projects that drive IT innovation and operational excellence
Qualification
Required
6+ years of hands-on end user IT support in professional office environments, with proven ownership of complex troubleshooting across Windows, macOS, and mobile devices
Demonstrated white glove, in person support for executives and teams, including clear communication, timely follow-through, and strong customer service outcomes
Deep experience with Microsoft 365 tenant and user administration, Intune endpoint management, JAMF experience, device compliance, Autopilot, and Entra ID access controls
Strong background in Windows 11 installation, configuration, and troubleshooting, plus video conference readiness and support for Zoom and modern collaboration platforms
Expertise in configuring, troubleshooting, and upgrading laptops, smartphones, tablets, copiers, and printers
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, Visio, PowerPoint, and Teams
Familiarity with helpdesk ticketing systems, especially FreshService, and enterprise password management solutions
Track record managing inventory and device lifecycle, onboarding and offboarding workflows, ticket prioritization, and documentation of recurring issues and solutions
Skilled in remote support using tools such as TeamViewer, ConnectWise Control or Microsoft Quick Assist
Comfortable reviewing and interpreting Windows event logs
Familiarity with ITSM practices and service level adherence, with the ability to optimize support processes and knowledge bases
Strong sense of ownership, with a commitment to managing and improving IT processes
Solid understanding of technical writing and ITSM best practices, supporting clear documentation and effective workflows
Quick thinking and resourcefulness when troubleshooting complex issues, even under pressure or shifting priorities
Ability to work independently and as part of a collaborative team, building positive relationships with colleagues and vendors
Results-driven mindset, always striving to achieve goals and deliver high-quality outcomes
Detail-oriented approach to systematic troubleshooting and problem solving
Excellent communication skills, whether presenting, writing, or interacting face-to-face
Customer-focused attitude, with a deep understanding of service principles and a drive to deliver outstanding support
Flexibility and adaptability in a fast-paced environment, ready to pivot as priorities change
Self-starter mentality, eager to learn new concepts and apply solutions with minimal oversight
Preferred
Preferred certifications: Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, ITIL Foundation, CompTIA A+, CompTIA Network+, CompTIA Project+
Degree in Information Technology or related field is preferred, or equivalent experience
Company
STG – Symphony Technology Group
STG is a private equity firm focused on funding innovative software and software-enabled tech services leaders in the mid-market.
51-200 employees
H1B Sponsorship
STG – Symphony Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
L. Doug Smith
CTO In Residence
Stephen Henkenmeier
Managing Director & CFO
Recent News
2025-11-05
The Motley Fool
2025-09-10
Company data provided by crunchbase