ARA · 1 week ago
Junior Desktop Support Administrator
Albuquerque, NM
Full-time
Onsite
Entry Level
3+ years expApplied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The Desktop Support Administrator will provide desktop support and technical assistance to end users, troubleshoot hardware and software issues, and manage a small Windows server environment.
ConsultingHealth CareInfrastructureManufacturingTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide desktop support and technical assistance to end users on a variety of issues
Take ownership managing and supporting a small Windows server environment
Independently identify, research, and resolve technical problems
Troubleshoot PC hardware and software issues
Support and maintain systems in a small, classified environment
Set up and maintain user accounts
Manage file, print, and license servers
Administer and monitor data backups
Monitor and apply security patches and updates in a timely manner
Document and maintain IT related procedures
Maintain inventory and licensing records for hardware and software acquisitions
Assists with special projects and assignments as needed
Qualification
Required
High school diploma or equivalent
Minimum 3 years of experience supporting desktops/laptops and servers; specifically with systems running Windows 11, Server 2016+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience)
Experience supporting an array of applications on Windows operating systems including Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software
Experience troubleshooting and repairing hardware and network problems in virtual and physical environments
Ability to obtain a security clearance, which includes US citizenship
Must be customer service focused and have excellent time management skills
Must be detail-oriented, proactive, well organized, and have ability to prioritize work
Requires ability to communicate effectively (both verbal and written)
Requires ability to work collaboratively with team members, and on an individual basis
Preferred
Experience with Windows Server 2019 and above
Experience with Microsoft 365 office applications
Experience supporting a classified environment as an ISSO or ISSM
Experience with Veeam backup software
Knowledge of Cisco VoIP phone administration
Experience with VMWare vSphere virtualization and administration
MCSE, A+, Net+, Security+ certifications
SCCM and Software Center
DoD experience
Understanding of IT security best practices
Secret Security Clearance – Active or Inactive
Company
ARA
ARA provides research, engineering, and technical support services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$12MKey Investors
Engineer Research and Development Center
2023-03-16Grant· $12M
Leadership Team
C
Curt Beckemeyer
President & CEO
Recent News
2026-01-22
2026-01-12
2025-12-06
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