Bunzl Distribution NA · 12 hours ago
Customer Service Team Lead - MCR Safety
Collierville, TN
Full-time
Onsite
Mid, Senior LevelMCR Safety, a Bunzl company, is seeking a Customer Service Team Lead based in Collierville, TN. The role involves overseeing the customer service team, providing coaching and training, and ensuring customer satisfaction through effective communication and problem resolution.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Investigate and resolve customers’ concerns of a complex or long-term nature
Communicate with Dir, Customer Care regarding areas within and ancillary to the customer service department that require improvement (i.e., people, systems, processes, etc.)
Conduct training of customer service representatives and customer service order entry including new hire training, specific individual training needs, and on-going communication regarding products, procedures, policies, and customer service guidelines
Act as a liaison between the company and distribution center(s) to fulfill customer orders including daily pick ticket drop(s), communicating on same day shipment requirements, customer order status, and specific customer inquiries
Review, resolve, and release EDI orders
Answer incoming customer calls and emails providing timely and accurate information regarding order status/changes/returns, company products and programs
Review and resolve issues regarding orders on hold
Issue return goods authorizations (RGA’S)
Partner with sales team and management to resolve discrepancies regarding payment terms, pricing, freight charges, order status, inventory, and special order handling
Investigate shipping and invoicing discrepancies; compiles and enters information into TRC Customer Satisfaction System (Everest); resolves any assigned actions by established deadlines; submits necessary paperwork to General & Administrative staff for customer credits and re-bills
Qualification
Required
High School Diploma required
Must have experience in customer service, sales, or marketing, including team leading experience, or an appropriate combination of education and experience
Working knowledge of Microsoft Office with strong proficiency in Excel, Word and PowerPoint
Ability to handle stressful circumstances tactfully and timely
Teamwork orientation
Customer/client focus
Problem solving and analysis
Self-starter with good listening skills and ability to interact with people in a positive manner
Professional verbal and written communication skills
Preferred
Bachelor's degree preferred
Benefits
Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days – Minimum 30 hours per week
Paid Time Off – Vacation, Sick, Holidays and Personal Time
401K with generous company match
Additional benefits information can be found on the Bunzl Careers home page under Benefits and Perks
Company
Bunzl Distribution NA
Bunzl Distribution USA, Inc.
Founded in 2008
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jim McCool
Chief Executive Officer
Recent News
Company data provided by crunchbase