JTB Americas Ltd · 2 days ago
Hawaii - Associate, Customer Service, Waikiki
Honolulu, HI
Part-time
Onsite
Entry Level
$17/hr - $22.50/hr
1+ years expJTB Hawaii, Inc. is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. They are seeking an Associate in Customer Service to provide professional quality customer service and assist clients with tour reservations and itineraries.
LeisureTourismTravel
Responsibilities
Provide professional quality customer service; briefing Japanese and non-Japanese clients with tour reservations, and adjust and finalize itineraries
Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan
Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc
Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements
Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies
Prepare documents and complete paperwork for arrival, departure and in-house tours as required
Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed
Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials
Meet with tour to adjust and finalize tour itinerary to ensure smooth movement
Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vendor for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand
Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc
Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels
Assist at hotel, banquet or restaurant functions
Assist other departments or sections, including rotations at Plazas, during peak periods, as required
Serve as backup for Supervisor and management when required
Perform other duties as assigned
Qualification
Required
High school graduate
Possess at least one (1) year experience in customer service or travel industry preferred
Possess at least one (1) year cash handling experience
Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication
Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner
Possess knowledge of customer service including telephone etiquette, business protocol preferable
Possess working knowledge of Hawaii's tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs
Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment
Basic math, 10-key, cash handling skills
Preferred
Possess at least one (1) year experience in customer service or travel industry preferred
Possess a valid Hawaii Driver's license preferred
Company
JTB Americas Ltd
Established in 1964, JTB Americas, Ltd. is the 1st overseas subsidiary company of JTB Corp. JTB Americas, Ltd.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shigeyuki Suzuki
President & CEO
Recent News
2025-07-17
Company data provided by crunchbase