SB & Company, LLC ยท 2 hours ago
IT Help Desk Specialist
Headquarters - Owings Mills, MD 21117
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $60K/yrSB & Company is a certified public accounting and consulting firm that partners with government, commercial, and nonprofit organizations to deliver high-quality audit and assurance services. The IT Help Desk Specialist will provide technical assistance and support for all hardware, software, and computer/technology-related issues to internal staff, ensuring minimal disruption and efficient resolution of technical problems.
AccountingAdviceConsultingFinancial Services
Responsibilities
Serve as the first point of contact for staff seeking technical assistance through phone, email, and the ticketing system
Troubleshoot and resolve technical issues related to computer hardware, accounting and tax software, network connectivity, printers, phones, and mobile devices
Manage and create user accounts and permissions, including password resets and access management for Active Directory and Microsoft 365
Perform system imaging and deployment for new employee setups and equipment upgrades
Install, configure, and update software applications and hardware components
Document all support interactions, resolutions, and troubleshooting steps in the help desk ticketing system
Create and maintain documentation for internal knowledge bases and technical procedures
Escalate complex or unresolved issues to senior IT staff, system administrators, or vendors when necessary
Assist with network and security protocols, ensuring compliance with firm policies and industry standards
Assist with technology training for staff on software and security best practices
Participate in special projects and maintenance tasks as assigned by the IT Director
Maintain a hardware and software inventory including tracking and updates
Qualification
Required
Strong proficiency in Windows operating systems
Working knowledge of Microsoft 365, including Outlook, Excel, Word, and Teams
Familiarity with remote support tools (e.g., Quick Assist)
Experience with a help desk ticketing system
Understanding of basic networking principles (WAN and LAN connectivity)
Exceptional communication and customer service skills, with the ability to explain technical concepts to non-technical users
Excellent problem-solving and critical-thinking abilities
Strong organizational skills and attention to detail
A customer-focused and patient demeanor
The ability to work effectively both independently and as part of a team
Preferred
A degree or certificate in IT, Computer Science, or a related field is preferred
Previous experience in an IT support or help desk role within an accounting or professional services environment is a plus
Company
SB & Company, LLC
SB & Company, LLC (SBC) is an audit, tax, risk consulting and business advisory firm that is an outstanding place where highly talented people help our clients succeed.
Founded in 2005
51-200 employees
H1B Sponsorship
SB & Company, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Bill Seymour
Partner
Graylin Smith
Managing Partner
Recent News
2025-07-12
Company data provided by crunchbase