Albertsons Companies · 1 week ago
Service Operations Assistant
3525 SYCAMORE SCHOOL RD, FORT WORTH, TX, 76133, US
Full-time
Onsite
New Grad, Entry LevelAlbertsons Companies is a retail organization seeking a Service Operations Assistant to support their operations. The role involves managing customer service programs, assisting in supervising front end operations, and ensuring compliance with company policies and procedures.
Food and BeverageFood DeliveryMeat and PoultryRetail
Responsibilities
Champions corporate and division customer service programs to meet or exceed division customer service goals
Assists Service Operations Manager in managing and scheduling duties of Cashiers, Courtesy Clerks and Service Supervisor(s). In some Divisions, may assist in supervising Administrative Coordinator/Bookkeeper and must have complete knowledge of Administrative Coordinator/Bookkeeper duties (see job description for AC Bookkeeper)
Works closely with the Service Operations Manager to meet sales, service scores, quarterly labor, bag expense, cash shortages and overages, and check expense projections
Assists in directing and supervising front end operations, monitoring and directing customer traffic flow, coverage of checkout lanes, cleanliness and appearance of front end sales floor and restrooms
Complies with and ensures compliance with Company policies and procedures (i.e., Cash Handling, Employee Purchase, Restricted Product Sale, Coupon and Gift Card policies, scan accuracy, scheduling of minors, Product Return Policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance, etc.). Reports policy violations to the Service Operations Manager and Store Director
Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Service Operations Manager and Store Director, as appropriate
Accurately operates checkstand equipment such as a cash register, electronic payment system, Self-Checkout (SCO), Remote Approval Station (RAP), scanner and scale to process customer orders in strict compliance with Company Policies and Procedures (i.e., Cash Handling, Employee Purchase, Product Return Policy, Restricted Product Sale, Void, Refund, Coupon and Gift Card policies, scan accuracy, WIC, check acceptance, Shoplifting Apprehension Policy, etc.). Reports policy violations to store management
Handles cash flow requirements including deposits, armored car service, safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring cashier funds and cash handling procedures. Completes and ensures completion of all front end forms. Works with Service Operations Manager and Service Supervisor(s) to solve problems including cash variances, refund and till balance irregularities, and payroll violations
Partners with Division Loss Prevention and Administrative Coordinator to resolve cash and other shrink issues
Provides assistance to Service Operations Manager and Administrative Coordinator regarding cash balancing issues
Assists in front end employee training in conjunction with the Service Operations Manager and Administrative Coordinator
Assists with various front end administrative duties such as ordering money orders, bus passes, lottery, gift cards, postage and change (if applicable). Balancing of money orders, money transfers, gift cards, lottery, and maintains control logs
Reports scan file problems in a timely manner. Ensures front end equipment is operational and take appropriate action to correct. Implements emergency procedures in the event of computer equipment malfunctions
Complies with Company programs to address shrink, excessive voids and refunds, and cash handling problems
Ensures compliance with all Company policies, including cash handling, employeeemployee discount, gift cards, money orders (where applicable), sanitation, safety, security, etc
Makes schedule adjustments as needed to support customer service needs
Serves as overflow cashier when needed
Assists in implementing front end programs
Qualification
Required
Complete knowledge of Administrative Coordinator/Bookkeeper duties
Ability to assist in managing and scheduling duties of Cashiers, Courtesy Clerks and Service Supervisor(s)
Experience in directing and supervising front end operations
Ability to monitor and direct customer traffic flow
Knowledge of compliance with Company policies and procedures
Experience in handling cash flow requirements including deposits and armored car service
Ability to accurately operate checkstand equipment such as cash registers and electronic payment systems
Experience in resolving customer complaints
Ability to assist in front end employee training
Experience in front end administrative duties such as ordering money orders and gift cards
Ability to implement emergency procedures in the event of computer equipment malfunctions
Experience in making schedule adjustments to support customer service needs
Ability to serve as overflow cashier when needed
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus
Company
Albertsons Companies
Albertsons Companies is a food and drug retailer that helped in the areas of hunger relief, education, cancer research, and treatment.
Founded in 1939
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25BKey Investors
Apollo
2025-10-21Post Ipo Debt· $1.5B
2022-10-14Acquired
2020-06-25IPO
Leadership Team
Susan Morris
Chief Executive Officer
Sharon McCollam
President & Chief Financial Officer
Recent News
2026-01-16
Retail Insight Network
2026-01-09
2026-01-08
Company data provided by crunchbase