Aspen Home Improvements · 13 hours ago
Call Center Representative - Appointment Setter
Lancaster, PA
Full-time
Onsite
New Grad, Entry LevelAspen Home Improvements is a customer service company that specializes in home improvement projects. They are seeking an enthusiastic Call Center Representative to handle client calls, set appointments, and build customer relationships based on trust and reliability.
CommercialResidentialService Industry
Responsibilities
Set qualified appointments with leads that are provided
Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Qualification
Required
Previous experience in a customer service role, preferably as a Call Center Representative
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Preferred
High school diploma/GED preferred
Bilingual speakers preferred
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
Company
Aspen Home Improvements
Aspen Home Improvements specializes in residential and commercial window, roofing, door, and siding installation and replacement services.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase