Senture, LLC · 19 hours ago
On-site Recreation Call Center Rep - McAllen, TX
US-McAllen
Full-time
Onsite
New Grad, Entry LevelSenture, LLC provides premium customer care call support to various federal, state, and commercial accounts. They are seeking energetic and motivated individuals to join their team as Call Center Representatives, who will provide both inbound and outbound call support while delivering exceptional customer service.
Call CenterData ManagementTechnical SupportTelecommunications
Responsibilities
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
Document each customers inquiry information into a database
Verify customers information, making corrections and updates as needed
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
Follow-up with callers as necessary
Use statistical contact center data to make improvements to performance
Outbound calling for surveying to obtain client specific information
Shift and Schedule adherence
Qualification
Required
High School Diploma or GED
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite and wireless internet service is NOT allowed for this role
Benefits
Employees are required to have fast and reliable internet in order to work from home.
Representatives will be provided with the equipment, training, and support needed to ensure they are successful.
Company
Senture, LLC
Senture provides comprehensive contact center service support nationally.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-28Acquired
Leadership Team
Chris Deaton
President & CEO
Company data provided by crunchbase