Hornet Staffing, Inc, a GEE Group company · 4 days ago
Logistics Assistant
Hornet Staffing, Inc, a GEE Group company, is a national transportation and logistics firm seeking a new team member. The Logistics Assistant will provide high-level support to customers and ensure accurate data entry across necessary systems.
Responsibilities
Monitor customer emails
Answer and transfer phone calls to the appropriate department
Assist customers with freight updates
Reporting for customers
Confirming destination and bill-to information
Documentation reporting for all customers (DO/BL)
Manage heavy call and email volume in a professional and timely manner
Administer elevated service programs including customer reporting and communication processes for specific customers
Assists internal and external customers with information or document requests
Partners with the sales team to meet and exceed customer service expectations
Assists in maintaining and monitoring electronic data for customers
Operates inventory control, word processing, and spreadsheet applications for customers
Generates correspondence to secure additional customer information to resolve customer disputes
Qualification
Required
2 plus years of Administrative and Customer/Vendor support in a fast paced environment
Strong Typing/Data entry skills with 10Key
Microsoft Outlook and Excel proficient a must
Preferred
Transportation/Freight/Logistics experience a plus!
Benefits
Benefits