Customer Service Agent jobs in United States
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Empire Auto Parts · 20 hours ago

Customer Service Agent

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Empire Auto Parts is a company focused on providing exceptional customer service to collision repair shops. The Customer Service Agent will be responsible for responding to customer inquiries, processing orders, and ensuring customer satisfaction.

Marketing

Responsibilities

Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation
Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone
Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction
Handle customer complaints or issues, provide timely solutions or escalate to management when necessary
Stay informed about inventory levels and product updates to provide accurate information to customers
Work closely with warehouse, shipping, and other departments to ensure seamless order fulfillment
Collect customer feedback and suggest improvements in products, services, or processes to management

Qualification

Customer service experienceAutomotive parts knowledgeCRM software proficiencyOrder management systemsMultitasking abilityCommunication skillsProblem-solving skillsAttention to detailTeam playerAdaptability

Required

High school diploma or equivalent; automotive parts or collision repair training is a plus
Experience in customer service, preferably in the automotive or collision repair industry
Strong understanding of automotive parts and their applications
Proficiency in CRM software and order management systems
Excellent communication and interpersonal skills
Technical aptitude with automotive parts and repair processes
Attention to detail and accuracy in order processing
Strong problem-solving and negotiation skills
Ability to multitask and prioritize in a fast-paced environment

Company

Empire Auto Parts

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Empire Auto Parts is a distributor of top quality aftermarket collision parts for repair shops.
dateFounded in 1985
location
Totowa, New Jersey, USA
people-size501-1000 employees
web-link
https://www.empireauto.biz

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Tenex Capital Management
2018-09-06Private Equity

Leadership Team

C
Chris Siebert
CEO
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Company data provided by crunchbase