APN Consulting, Inc. · 1 week ago
Senior ServiceNow ITSM Consultant
United States
Full-time
Remote
Senior LevelAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. The role involves leading the end-to-end implementation of ServiceNow ITSM modules and ensuring ITIL best practices and governance compliance.
ConsultingFacility ManagementHealth CareInformation TechnologyIT ManagementService IndustryStaffing Agency
Responsibilities
Lead end-to-end implementation of ServiceNow ITSM modules
Design and optimize Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management
Work closely with business stakeholders to translate requirements into technical solutions
Customize workflows, business rules, scripts, and UI policies
Ensure ITIL best practices and governance compliance
Support production issues, upgrades, and enhancements
Qualification
Required
Lead end-to-end implementation of ServiceNow ITSM modules
Design and optimize Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management
Work closely with business stakeholders to translate requirements into technical solutions
Customize workflows, business rules, scripts, and UI policies
Ensure ITIL best practices and governance compliance
Support production issues, upgrades, and enhancements
Strong hands-on experience with ServiceNow ITSM
Advanced JavaScript and Glide scripting
ITIL process expertise
Preferred
ServiceNow CSA + CIS ITSM preferred
Company
APN Consulting, Inc.
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vedant Pathak
Founder/CEO
Company data provided by crunchbase