Allied Solutions LLC · 4 days ago
Manager, Collateral Services
Carmel, IN
Full-time
Onsite
Mid, Senior Level
5+ years expAllied Solutions LLC is seeking a Manager for Collateral Services, who will act as the single point of contact for all collateral management and support services. The role involves overseeing a team, ensuring client satisfaction, and managing operational aspects of the services offered.
Financial ServicesInformation Technology
Responsibilities
Responsible for ensuring timely, thorough, and accurate resolution to clients from all vendor services offered through direct distribution or through the client portal with the support of the Client Risk and Recovery Managers
Will be responsible for all direct client communication and needed investigation to determine the root cause of the client issue and directing that issue to the proper party for resolution
Participate in client implementation and client meetings as needed
Responsible for the training, development, and mentoring of Collateral Services Supervisors, Recovery Adjusters, Specialists or Processors dependent upon the business unit
Direct the selection, development, deployment, and evaluation of assigned Collateral Services team
Identify, develop, and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback
Develop and implement strategies and plans to address Recovery Professional and Unit Team Leader and Supervisor development. Make certain training needs are identified and addressed on an ongoing basis
Provide enhanced technical leadership focus to strengthen the product/technical development of the staff
Responsible for the administrative duties within their line of business or unit including data reports, performance metrics, performance evaluation, updated job descriptions, salary administration, employee discipline issues and other administrative and reporting functions as required
Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Responsible for the overall management of the business-related aspects of the Collateral Services products and services offered by Allied Solutions, LLC
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends, and product stress points
Will serve as the business subject matter expert for all Collateral Services products
Must be able to rely on experience to accomplish departmental, divisional, and corporate goals
Ability to implement policies and procedures under the direction of higher-level management
Responsible for the management of all Service Report issues related Collateral Services products and application and use of those products
Will provide needed sales and client support related to Collateral Services products
Will be responsible for the fiscal management related to the services our third-party suppliers provide in relation to the Collateral Services products
Responsible aggregating, score carding, and analyzing data related to recovery suppliers and subsequently make changes to volume distribution based on performance
Assist Claims senior management as necessary
Other duties as assigned
Qualification
Required
High school diploma required
5-7 Years Of Work-related Experience Required
3-4 years of leadership experience required
experience in auto lending in relation to all things recovery, including but not limited to collections, repossession, skip tracing, and remarketing
Preferred
bachelor's degree preferred
Benefits
Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Company
Allied Solutions LLC
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Urbanski
EVP Corporate Services & CFO
Jeff Kircher
Senior Vice President and Chief Financial Officer
Recent News
Columbia West
2025-12-13
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2025-11-07
2025-11-01
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