Puget Collision · 3 hours ago
Customer Service Rep - Part Time (Less than 30 hours per week)
Denver, Denver, CO, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrPuget Collision is seeking a Customer Service Rep who will be the primary contact for all initial customer reception and responsible for customer care throughout the vehicle repair process. The role requires an empathetic listener who can answer basic questions related to the repair process and ensure a high degree of customer service excellence.
Automotive
Responsibilities
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates
Oversee processing of initial insurance assignments, customer contact/appointment verification
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills
Confirm customer information is accurate and complete for all communication needed
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline
Open mail daily and disperse appropriately including invoices and statements
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies
Qualification
Required
Collision University Training required in first 6 months of employment
Basic Computer Skills are necessary to navigate company systems & communicate with customers
Must be able to multi-task in a high-paced environment with a flexible attitude
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner
Company
Puget Collision
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase