PeopleJoy · 2 weeks ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$48K/yr - $58K/yrPeopleJoy provides managed education benefits software for employers committed to their people and their purpose. They are seeking a customer-obsessed problem solver to support clients and their employees by guiding borrowers through education assistance programs and ensuring they receive clear and empathetic support.
FinanceFinancial ServicesFinTechWellness
Responsibilities
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates
Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
Collaborate with other CSRs to resolve complex or escalated cases
Surface workflow gaps or borrower friction points to the product and operations teams
Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools
Qualification
Required
Strong communication skills
Attention to detail
Ability to operate within structured, high-impact processes
Process-driven and organized
Professional and empathetic communication
Strong work ethic and reliable follow-through
High empathy for borrowers navigating financial stress
Quick learner who can master new program rules with guidance
Dependable team player who follows processes and asks questions when needed
Benefits
Medical
Dental
401(k) match
Short- and long-term disability
Life insurance
Company
PeopleJoy
PeopleJoy develops financial wellness benefits platform to provide equity-based education assistance benefits.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Ben Franklin Technology Partners of Southeastern Pennsylvania
2020-08-08Debt Financing
2018-04-15Seed
Leadership Team
Emeka Oguh
CEO
Recent News
Company data provided by crunchbase