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JM Test Systems, LLC. · 2 hours ago

Customer Support & Retention Specialist

Baton Rouge, LA

Full-time

Onsite

New Grad, Entry Level

JM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships and helping customers keep their operations safe and compliant. In this role, you’ll be a key connection point between customers, the sales team, and internal operations, ensuring timely recalibrations and a smooth overall experience.

EnergyManufacturingRenewable Energy

Responsibilities

Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing

Prepare clear, accurate service quotes and respond to customer inquiries

Partner with Outside Sales Representatives to support quoting and customer needs

Maintain accurate customer and equipment records in our CRM and internal systems

Use tools like CalMapp and CRM to track follow-ups and identify service opportunities

Document customer interactions and maintain detailed communication history

Log customer concerns and collaborate with internal teams to resolve issues quickly

Work cross-functionally to ensure services are delivered accurately and on time

Qualification

Customer service experienceQuoting skillsCRM proficiencyMicrosoft Office proficiencyManage prioritiesCommunication skillsOrganizational skillsAttention to detail

Required

Experience in customer service, sales support, quoting, or a similar role

Strong communication skills—both written and verbal

Comfortable making follow-up calls and building long-term customer relationships

Highly organized with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office and CRM systems (or willingness to learn)

Benefits

Medical, Dental, and Vision Insurance

HSA with Employer Contribution

401(k) with Company Matching

Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays

Employer-Paid Life Insurance

Company

JM Test Systems, LLC.

JM Test Systems, a full service metrology lab founded in 1982, provides NIST Traceable calibration and repair for electronic test instruments, as well as dimensional and mechanical test equipment.

Founded in 1982