JM Test Systems, LLC. · 12 hours ago
Customer Support & Retention Specialist
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry LevelJM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships and helping customers keep their operations safe and compliant. In this role, you’ll be a key connection point between customers, the sales team, and internal operations, ensuring timely recalibrations and a smooth overall experience.
EnergyManufacturingRenewable Energy
Responsibilities
Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
Prepare clear, accurate service quotes and respond to customer inquiries
Partner with Outside Sales Representatives to support quoting and customer needs
Maintain accurate customer and equipment records in our CRM and internal systems
Use tools like CalMapp and CRM to track follow-ups and identify service opportunities
Document customer interactions and maintain detailed communication history
Log customer concerns and collaborate with internal teams to resolve issues quickly
Work cross-functionally to ensure services are delivered accurately and on time
Qualification
Required
Experience in customer service, sales support, quoting, or a similar role
Strong communication skills—both written and verbal
Comfortable making follow-up calls and building long-term customer relationships
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and CRM systems (or willingness to learn)
Benefits
Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance
Company
JM Test Systems, LLC.
JM Test Systems, a full service metrology lab founded in 1982, provides NIST Traceable calibration and repair for electronic test instruments, as well as dimensional and mechanical test equipment.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-02-28Acquired
Recent News
2025-04-04
2025-03-26
Business Wire
2025-02-06
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