Allen Distribution · 13 hours ago
Customer Service Representative - Part-Time Flex Scheduling
Rialto,CA,US
Full-time, Part-time
Onsite
New Grad, Entry Level
$19.25/hr - $20.25/hrAllen Distribution is a company that values flexibility and collaboration in the workplace. They are seeking a part-time Customer Service Representative to accurately process orders and provide customer service related to warehousing operations.
LogisticsTransportation
Responsibilities
Accurately process incoming and outgoing orders within designated systems
Provide customer service to daily activities related to warehousing operations
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame
Enter and complete all inbound and outbound orders and extra billing by end of work shift
Review open receipts and orders daily and communicate any issues to your manager
Assign trailers to designated dock doors to ensure efficient warehouse flow
Follow our Standard Operating Procedures (SOP) and specific customer work instructions
Ensure that all system entries are accurately entered
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart
Ensure lift operators have completed all inbound and outbound paperwork correctly
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)
Interface directly with the customer and maintain a professional and courteous relationship with all customers
Ensure customer requests are responded to within an hour
Provide customer with an estimated time of completion including a factual response
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors)
Qualification
Required
Reliable Self-Starters: We value employees who can work independently and show initiative
Distribution Skills: Experienced and successful work history will fit well with this position
Flexible and Adaptable: Embrace change and bring a positive attitude to every shift
Passionate Team Players: We thrive when our team members support each other
Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task)
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points
Attitude: Maintains a 'Whatever it Takes' attitude. Lives by company stated values and inspires others
Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc. Promote teamwork and assist in all areas and processes in the operation as needed / required
Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of 'Only Handle It Once – OHIO', by completing work correctly the first time
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position
Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise
Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills
Proficient and accurate data entry skills
Must be able to sit for extended periods
Must be able to twist, squat and reach above shoulder level
Benefits
Health, Dental & Vision Benefits are only available after completing 1,500 hours in a calendar year.
Company
Allen Distribution
Allen Distribution is a logistics company that offers warehousing and transportation services.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Heishman
Chief Executive Officer
Dennis Trautman
Chief Operating Officer
Recent News
The Morning Call
2025-10-29
2023-04-13
Company data provided by crunchbase