Waste Pro USA · 1 week ago
Billing Supervisor and Enterprise Resource Planning(ERP) Manager - Waste Industry
Longwood, FL
Full-time
Onsite
Mid, Senior Level
4+ years expWaste Pro is a company in the waste management industry seeking an experienced AMCS Tower Manager and Revenue Billing Supervisor. The role involves overseeing a team, managing ERP systems, and ensuring accurate billing and operational efficiency.
Information Technology
Responsibilities
Directly supervise and manage a team of regional Tower Administrators and Billing Analysts. Provide guidance, training, performance evaluations, workload distribution, and professional development to ensure consistent system usage, billing accuracy, and team performance across regions
Administer, configure, and maintain the AMCS Tower system, including modules for enterprise management, order-to-cash processes, contract management, and operational workflows specific to waste and recycling. Oversee regional administrators in day-to-day system maintenance and troubleshooting
Manage PC Scale ticketing and weighing software for accurate inbound/outbound transactions at scale houses, transfer stations, landfills, and recycling facilities. Ensure seamless integration with Tower and guide regional teams on best practices
Review and validate customer invoices generated from scale data, contracts, and service agreements. Lead the team in identifying billing discrepancies, adjustments, and revenue leakage; perform and oversee root-cause analysis on invoicing errors or under/over-billing
Generate and analyze revenue reports, KPIs (e.g., revenue per ton, margin analysis, customer profitability), and billing trends using AMCS tools and supplementary reporting (e.g., Excel, BI tools). Consolidate regional insights and provide actionable recommendations to senior management for pricing strategies and process improvements
Troubleshoot escalated system issues, coordinate with AMCS support for upgrades or patches, and develop training programs for regional staff on Tower and PC Scale functionality
Ensure billing practices comply with industry regulations, contract terms, and environmental standards across regions. Drive standardization and recommend enhancements to optimize or migrate legacy systems toward modern AMCS Platform features
Manage and oversee acquisitions and new facility startups, ensuring proper setup and configuration in the respective applications (AMCS Tower, legacy PCScale systems, and future software such as Navusoft). This includes coordinating with cross-functional teams (e.g., IT, operations, finance, and implementation teams) to migrate data, configure site-specific settings, integrate hardware, establish user roles, and validate system functionality for seamless go-live and ongoing operations
Partner with operations, finance, sales, and IT teams including SAP to align system configurations and regional practices with enterprise business needs, such as route optimization, customer pricing, and material tracking
Qualification
Required
4+ years of hands-on experience with AMCS Tower and/or PC Scale software in a waste management or recycling environment (legacy system expertise required)
2+ years of proven supervisory or team leadership experience, ideally managing distributed/regional teams in systems administration, billing, or revenue operations within the waste/recycling industry
Strong background in revenue management, billing analysis, or financial operations, with experience overseeing team output for accuracy and efficiency
In-depth understanding of waste management processes, including weighbridge/scale operations, variable pricing models, contract billing, and order-to-cash cycles
Proficiency in data analysis tools (Excel advanced functions, SQL queries a plus) and generating actionable insights from ERP data
Excellent problem-solving skills with attention to detail for identifying and resolving billing inaccuracies at both individual and team levels
Experience with ERP systems integration, basic IT administration, and managing user access/configurations across regions
Knowledge of modern AMCS Platform modules (e.g., Scale House, Billing, Analytics) is a plus, especially for guiding potential system upgrades
Strong leadership and people management abilities, with a track record of building high-performing teams
Analytical mindset with ability to interpret complex data sets and coach others in doing the same
Excellent communication and interpersonal skills for training, mentoring, and cross-departmental/regional collaboration
Ability to work in a fast-paced environment with tight deadlines (e.g., month-end billing cycles) while managing multiple priorities
Bachelor's degree in Business Administration, Finance, Information Systems, Environmental Science, or a related field (or equivalent experience)
Preferred
Knowledge of modern AMCS Platform modules (e.g., Scale House, Billing, Analytics) is a plus, especially for guiding potential system upgrades
Company
Waste Pro USA
Waste Pro company owned solid waste collection, recycling, processing and disposal companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.67B2025-11-13Debt Financing· $200M
2025-01-21Debt Financing· $850M
2023-06-22Debt Financing· $120M
Leadership Team
John Jennings
Founder ,CEO & Chairman
Sean Jennings
Chief Executive Officer
Recent News
New Orleans CityBusiness
2025-06-03
Company data provided by crunchbase