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Percepta · 3 hours ago

Technical Service Representative II

United States

Full-time

Remote

New Grad, Entry Level

Percepta is a company that delivers first-class service across various markets. They are seeking a Technical Service Representative II responsible for reviewing, approving, and denying claims from participating dealerships while ensuring customer satisfaction and policy compliance.

Customer ServiceOutsourcing

Responsibilities

Review claims received in assigned sort groups via Company's claim payment system (OWS) to determine if claim meets policy guidelines

If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer

If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership

Analyze claims that require manual payment to determine eligibility

Exercise sound judgment in balancing policy and dealer satisfaction when making determination to pay or reject

Recognize system issues and forward to OWS team or leadership for system correction

Analyze various claims reports to determine if claims are valid. Communicate any claim charge backs to dealer based on business rules

Assist the hotline with questions and concerns regarding program guidelines

Provide backup support to Prior Approval operations when needed

Identify process improvements and best practices as needed

Complete additional tasks and projects as assigned

Qualification

Mechanical automotive backgroundOASISACESIIAnalytical skillsProfessionalismMultitaskingPrioritizationTime managementOrganizational skillsWritten communicationVerbal communicationProblem-solving skillsAttention to detailPositive attitude